Decision search
Your search has 58551 results
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London Borough of Waltham Forest (25 022 376)
Statement Upheld Noise 01-Jul-2026
Summary: We have upheld Miss X’s complaint about how the Council handled her noise complaint. The Council have agreed to a suitable remedy.
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Isle of Wight Council (25 022 676)
Statement Closed after initial enquiries Child protection 01-Jul-2026
Summary: We will not investigate this complaint about actions the Council took as part of a child protection process. This is because there is insufficient evidence of fault on the Council’s part causing injustice to the complainant.
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Telford & Wrekin Council (25 022 778)
Statement Closed after initial enquiries Special educational needs 01-Jul-2026
Summary: We will not investigate this complaint about payments for special educational needs provisions. Part of the complaint is late, and the Council has offered a suitable remedy for the rest of the complaint.
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London Borough of Wandsworth (25 023 656)
Statement Closed after initial enquiries Homelessness 01-Jul-2026
Summary: We will not investigate Miss X’s complaint about her housing. The Council has already investigated and provided a remedy for the delay in processing her homelessness application, and we could not achieve any worthwhile additional outcome by investigating this matter further. It is reasonable for Miss X to use her statutory rights to appeal the Council’s decisions about the suitability of accommodation and discharging its main housing duty.
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Buckinghamshire Council (25 023 938)
Statement Closed after initial enquiries Refuse and recycling 01-Jul-2026
Summary: We will not investigate this complaint about the Council’s change in waste collection because there is not enough evidence of fault to justify investigating.
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Surrey County Council (25 023 037)
Statement Closed after initial enquiries School transport 01-Jul-2026
Summary: We will not investigate this complaint about the Council’s decision to refuse the complainant’s application and appeal for school transport for her son. This is because there is insufficient evidence of fault on the Council’s part to warrant investigation.
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Slough Borough Council (25 015 868)
Statement Closed after initial enquiries Allocations 01-Jul-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s mishandling of Mr X’s housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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North Somerset Council (25 001 858)
Statement Upheld Council tax 30-Jun-2026
Summary: Mrs X complained the Council did not issue a correct council tax bill for over three years after moving into her property. She says this financially impacted her and distressed her and her family. She would like the Council to amend the bills and reduce or remove the outstanding three year debt. The Council was at fault. It made an error in managing Mrs X’s council tax account, issued a backdated bill without explanation and failed to assess the family’s financial circumstances or agree a payment plan. The Council has agreed to apologise, assess the family’s financial circumstances, agree a payment plan for the outstanding debt and review its payment plan policy
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London Borough of Barnet (25 006 734)
Statement Not upheld Allocations 30-Jun-2026
Summary: We have found no fault with the Council in the way it handled Mr X’s accommodation suitability review request. It carried out an informal review followed by a formal review in line with its Allocation Scheme.
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London Borough of Croydon (25 008 524)
Statement Closed after initial enquiries Assessment and care plan 30-Jun-2026
Summary: We will not investigate this complaint about carer’s assessments and associated payments. This is because further investigation would not lead to a different outcome.