Decision search
Your search has 346 results
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London Borough of Harrow (24 017 994)
Statement Closed after initial enquiries Homelessness 02-Sep-2025
Summary: We will not investigate this complaint about the Council’s failure to provide accommodation when it considered Mr X’s homelessness applications. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Harrow (24 022 958)
Statement Upheld Assessment and care plan 18-Aug-2025
Summary: We will not investigate this complaint about how the Council arranged for a charity to manage Ms X finances several years ago and about delays in responding to her request to end her home care package in 2023. Ms X’s complaint about the management of her finances is late and she could have complained about this sooner. In response to our suggestion, the Council agreed to refund the contributions Ms X paid during the delays, and to apologise and make a symbolic payment to recognise the distress it caused her. This is a suitable remedy for the injustice.
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London Borough of Harrow (24 015 889)
Statement Not upheld Safeguarding 14-Aug-2025
Summary: Mrs X complained the Council failed to safeguard her mother, Ms Y, who currently lives in sheltered accommodation. Mrs X said the Council did not properly consider whether Ms Y was able to make decisions about where she wanted to live and her care and support needs. We ended our investigation as the Council had investigated the concerns and offered an appropriate remedy for the distress and frustration caused by the faults identified. It would be unlikely to achieve anything more with a further investigation. In addition, the Council has not had the opportunity to consider Mrs X’s new complaints.
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London Borough of Harrow (24 017 004)
Statement Closed after initial enquiries Antisocial behaviour 03-Aug-2025
Summary: We will not investigate Mr X’s complaint about antisocial behaviour and environmental concerns in his area. Part of the complaint is late. There is insufficient evidence of fault in the Council’s recent actions to warrant an investigation.
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London Borough of Harrow (25 001 797)
Statement Closed after initial enquiries Other 31-Jul-2025
Summary: We will not investigate this complaint about the Council’s actions relating to a volunteer group. We have not seen enough evidence of fault in the Council’s actions to warrant our involvement.
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London Borough of Harrow (24 016 628)
Statement Not upheld Transport 29-Jul-2025
Summary: Mr X complained about how the Council and its contracted third-party company considered his application for a blue disabled parking badge. We have not found fault with how the Council and the company working on its behalf assessed and decided upon his application.
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London Borough of Harrow (24 012 792)
Statement Upheld Looked after children 28-Jul-2025
Summary: Miss Y complains the Council did not properly investigate the injuries her child obtained whilst in Council arranged foster care. We find procedural fault which creates uncertainty about the Council’s consideration of the injuries. The Council will pay £500 in recognition of that distress and remind staff of the protocols when considering allegations made against those working with children.
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London Borough of Harrow (25 000 768)
Statement Closed after initial enquiries Allocations 27-Jul-2025
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of injustice caused by any fault which would warrant an investigation.
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London Borough of Harrow (25 002 479)
Statement Closed after initial enquiries Transport 22-Jul-2025
Summary: We will not investigate this complaint about an unsuccessful blue badge application. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 000 489)
Statement Closed after initial enquiries Transport 22-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to decline his son’s blue badge renewal. This is because there is insufficient evidence of fault.