Decision search
Your search has 354 results
-
London Borough of Harrow (25 007 221)
Statement Closed after initial enquiries Transport 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
London Borough of Harrow (25 014 208)
Statement Upheld Other 27-Oct-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
-
London Borough of Harrow (25 006 748)
Statement Closed after initial enquiries Managing council tenancies 21-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to terminate a joint tenancy when one party gave it notice to quit. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.
-
London Borough of Harrow (25 005 068)
Statement Closed after initial enquiries Homelessness 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application and the suitability of the temporary accommodation it placed her in. This is because further investigation would not lead to a different outcome.
-
London Borough of Harrow (25 007 056)
Statement Closed after initial enquiries Transport 16-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to renew Mr X’s blue badge. This is because there is insufficient evidence of fault by the Council.
-
London Borough of Harrow (25 006 762)
Statement Closed after initial enquiries Charging 15-Oct-2025
Summary: We will not investigate this complaint about the way the Council changed a person’s care and support arrangements and then financially assessed the contribution towards care costs. Any injustice is not significant enough to justify our involvement.
-
London Borough of Harrow (25 006 847)
Statement Closed after initial enquiries School admissions 13-Oct-2025
Summary: We will not investigate Mr X’s complaint about school admissions. This is because we have no power to investigate complaints about admission to free schools or academy schools.
-
London Borough of Harrow (25 006 643)
Statement Closed after initial enquiries Other 09-Oct-2025
Summary: We will not investigate Miss X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wants to challenge it. The data issue Miss X raised is best considered by the Information Commissioner’s Office.
-
London Borough of Harrow (24 018 268)
Statement Upheld Special educational needs 05-Oct-2025
Summary: There was fault by the Council because it did not complete an annual review of an education, health and care plan, and because of mistakes it made in complaint handling. The Council has agreed to apologise and offer a financial remedy for the distress this caused. However, there was no fault in a complaint it did not ensure the complainant’s son was receiving education.
-
London Borough of Harrow (24 017 063)
Statement Upheld Other 29-Sep-2025
Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.