Decision search
Your search has 346 results
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London Borough of Harrow (25 006 762)
Statement Closed after initial enquiries Charging 15-Oct-2025
Summary: We will not investigate this complaint about the way the Council changed a person’s care and support arrangements and then financially assessed the contribution towards care costs. Any injustice is not significant enough to justify our involvement.
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London Borough of Harrow (25 006 847)
Statement Closed after initial enquiries School admissions 13-Oct-2025
Summary: We will not investigate Mr X’s complaint about school admissions. This is because we have no power to investigate complaints about admission to free schools or academy schools.
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London Borough of Harrow (25 006 643)
Statement Closed after initial enquiries Other 09-Oct-2025
Summary: We will not investigate Miss X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wants to challenge it. The data issue Miss X raised is best considered by the Information Commissioner’s Office.
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London Borough of Harrow (24 018 268)
Statement Upheld Special educational needs 05-Oct-2025
Summary: There was fault by the Council because it did not complete an annual review of an education, health and care plan, and because of mistakes it made in complaint handling. The Council has agreed to apologise and offer a financial remedy for the distress this caused. However, there was no fault in a complaint it did not ensure the complainant’s son was receiving education.
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London Borough of Harrow (24 017 063)
Statement Upheld Other 29-Sep-2025
Summary: Miss X complained the Council failed to act on her reports about damp, mould, electrical issues and a rat infestation at the home she rented. Miss X said the matter was outstanding since January 2024, caused distress, and affected her son’s health. We found the Council was at fault for significant delay investigating Miss X’s concerns. This caused distress and uncertainty which the Council agreed to provide a symbolic financial payment for.
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London Borough of Harrow (25 007 180)
Statement Closed after initial enquiries Highway repair and maintenance 22-Sep-2025
Summary: We will not investigate this complaint about damage to Mr X’s vehicle which he says results from lack of maintenance of the roads in the area. This is because it is reasonable to expect Mr X to use his right to go to court about the matter.
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London Borough of Harrow (25 002 500)
Statement Closed after initial enquiries Safeguarding 17-Sep-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of a safeguarding referral because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
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London Borough of Harrow (24 013 880)
Statement Upheld Homelessness 03-Sep-2025
Summary: Miss Y complained about the way the Council dealt with her homelessness and housing applications following the service of a section 21 notice by her landlord. We have found fault, causing injustice, by the Council in: failing to properly consider whether it was reasonable for Miss Y to remain in her accommodation, and its duty to provide her with interim or temporary accommodation following the issue of court action in September 2023; failing to properly consider, before June 2024, whether it should end the prevention duty and accept the relief duty; and its communication failures and failure to review her Personal Housing Plan. The Council has agreed to remedy this injustice by: apologising to Miss Y; making a payment to reflect the upset caused; and service improvements.
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London Borough of Harrow (25 001 880)
Statement Closed after initial enquiries Other 03-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to recover the costs of damage which it says was caused to temporary accommodation during Mrs X’s tenancy. It is not our role to determine the outcome of a claim for damages. The courts are better placed to decide legal disputes.
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London Borough of Harrow (25 004 304)
Statement Closed after initial enquiries Refuse and recycling 03-Sep-2025
Summary: We will not investigate Miss X’s complaint, brought by Ms Y, about the Council’s charges to Miss X for an unused garden waste service. There is not enough evidence of fault by the Council to justify us investigating.