Decision search
Your search has 354 results
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London Borough of Harrow (25 003 084)
Statement Closed after initial enquiries Enforcement 05-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against his neighbour for a breach of planning control. Also for its decision that there is no statutory nuisance at his neighbour’s property. We have not seen enough evidence of fault in the way the Council came to these decisions. Also it is reasonable to expect Mr X to make a claim on the Council’s insurance or in court if he believes the Council is responsible for allowing criminal damage to his property. Finally, we cannot achieve the outcome Mr X is seeking.
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London Borough of Harrow (25 013 906)
Statement Closed after initial enquiries Planning applications 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application. There is not enough evidence of fault to justify investigating.
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London Borough of Harrow (25 003 951)
Statement Closed after initial enquiries Enforcement 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to consider Mr X’s reports of breaches of planning control and building regulations. We have not seen enough evidence of fault in the way the Council considered the matter. And we cannot achieve the outcomes Mr X is seeking.
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London Borough of Harrow (24 021 831)
Statement Upheld Assessment and care plan 30-Jan-2026
Summary: Mrs Y complained the Council failed to account for relevant evidence in its decisions about Mr X’s care and support. Mrs Y also complained the Council moved Mr X to a new residential care setting without considering his best interests; incorrectly decided Mr X’s housing benefit (HB) entitlement; and failed to consider a complaint about Mr X’s care assessment. We found the Council at fault for avoidable delay in approaching its funding panel for additional resources. We cannot say this led to Mr X’s first placement breaking down, but believe Mrs Y experienced avoidable frustration and uncertainty. We have not found the Council at fault for how it accounted for Mr X's best interests when considering a move. We have found some fault with how the Council scheduled the best interests meeting and how it communicated with Mrs Y about Mr X’s transition. We found the Council at fault for being unable to confirm it had registered Mrs Y’s HB concerns as an appeal, and for failing to consider Mrs Y’s escalated complaint. The Council has agreed to apologise, review Mr X’s care and support plan, and pass Mrs Y’s HB appeal to the Tribunal.
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London Borough of Harrow (25 012 121)
Statement Closed after initial enquiries Disabled facilities grants 29-Jan-2026
Summary: We will not investigate this complaint about adaptations carried out in Miss X’s home in line with a disabled facilities grant. This is because the complaint is late and there is no good reason to exercise discretion to investigate.
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London Borough of Harrow (25 006 711)
Statement Closed after initial enquiries School transport 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of home to school transport for Miss X’s brother. There is not enough evidence of fault by the Council or significant personal injustice to warrant us investigating. Even if we did investigate, it would not lead to a worthwhile or significantly different outcome, and we will not look at complaint handling in isolation. Any new issues with the transport need to be put to the Council.
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London Borough of Harrow (25 004 157)
Statement Upheld Homelessness 14-Jan-2026
Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council mishandled this which resulted in him staying longer in his existing property and incurring extra rental costs. We found the Council at fault. It should apologise and make payments to Mr X to recognise the injustice caused.
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London Borough of Harrow (25 010 943)
Statement Closed after initial enquiries Private housing 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair because it is late. There is no indication Mr X could not have complained earlier and no good reason to decide to investigate now. Even if the complaint was not late, it is unlikely further investigation would lead to a different outcome.
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London Borough of Harrow (25 012 730)
Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice and the integrity of the Council’s parking enforcement agents. This is because it is reasonable to expect him to have appealed the Penalty Charge Notice using the appeal process available. The second part of his complaint is premature because the Council has invited Mr X to use its complaints process and it is reasonable to expect Mr X to do this before coming to us.
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London Borough of Harrow (25 016 588)
Statement Closed after initial enquiries Trees 17-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council not removing a tree outside her property or the way it has responded to her since 2014. This is because most of Miss X’s complaint is late and it would have been reasonable for her to raise within 12 months of becoming aware. With respect to more recent matters, the crux of Miss X’s complaint boils down to a dispute between her and the Council about legal liability for damage to her property. Therefore, it would be reasonable for her to make a liability claim to the Council’s insurer, then to court if required. We do not investigate councils’ correspondence and complaint handling where we are not investigating the main issue at the heart of the complaint.