Decision search
Your search has 346 results
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London Borough of Harrow (25 011 150)
Statement Closed after initial enquiries Housing benefit and council tax benefit 19-Nov-2025
Summary: We will not investigate this complaint about a housing benefit matter. This is because Mrs X has appealed. We will not investigate Ms X’s other complaints because one is late, and the Council has not had an opportunity to consider the other.
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London Borough of Harrow (25 011 163)
Statement Closed after initial enquiries Parking and other penalties 14-Nov-2025
Summary: We will not investigate this complaint about the Council’s issue of correspondence relating to a penalty charge notice. This is because it would be reasonable for Mr X to apply to the Traffic Enforcement Centre at Northampton County Court to make a late witness statement.
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London Borough of Harrow (25 008 270)
Statement Closed after initial enquiries Transport 12-Nov-2025
Summary: We will not investigate Miss X’s complaint about the Council’s decision to refuse her applications for a Blue Badge and Freedom Pass. There is not enough evidence of fault in the Council’s decision-making processes to warrant us investigating.
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London Borough of Harrow (25 007 578)
Statement Upheld Assessment and care plan 05-Nov-2025
Summary: We will not investigate Mrs X’s complaint about matters in connection with her relative’s needs assessment. This is because we could not add to the Council’s previous investigation which has offered a suitable remedy in the form of a needs assessment.
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London Borough of Harrow (25 012 993)
Statement Closed after initial enquiries Other 31-Oct-2025
Summary: We will not investigate this complaint about a Freedom of Information request. We consider it reasonable for Mr X to complain to the Information Commissioner’s Office.
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London Borough of Harrow (25 007 221)
Statement Closed after initial enquiries Transport 29-Oct-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his application for a blue badge. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
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London Borough of Harrow (25 014 208)
Statement Upheld Other 27-Oct-2025
Summary: We have upheld Mr X’s complaint because the Council delayed considering his complaint at stage two of the children’s statutory complaints procedure. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused to Mr X.
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London Borough of Harrow (25 006 748)
Statement Closed after initial enquiries Managing council tenancies 21-Oct-2025
Summary: We will not exercise discretion to investigate this complaint about the Council’s decision to terminate a joint tenancy when one party gave it notice to quit. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We have no jurisdiction to investigate complaints about the management of tenancies by social housing landlords.
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London Borough of Harrow (25 005 068)
Statement Closed after initial enquiries Homelessness 20-Oct-2025
Summary: We will not investigate this complaint about the Council’s handling of Ms X’s homelessness application and the suitability of the temporary accommodation it placed her in. This is because further investigation would not lead to a different outcome.
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London Borough of Harrow (25 007 056)
Statement Closed after initial enquiries Transport 16-Oct-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse to renew Mr X’s blue badge. This is because there is insufficient evidence of fault by the Council.