Decision search
Your search has 346 results
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London Borough of Harrow (25 006 711)
Statement Closed after initial enquiries School transport 20-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of home to school transport for Miss X’s brother. There is not enough evidence of fault by the Council or significant personal injustice to warrant us investigating. Even if we did investigate, it would not lead to a worthwhile or significantly different outcome, and we will not look at complaint handling in isolation. Any new issues with the transport need to be put to the Council.
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London Borough of Harrow (25 004 157)
Statement Upheld Homelessness 14-Jan-2026
Summary: Mr X complained about the Council’s handling of his homelessness application. He says the Council mishandled this which resulted in him staying longer in his existing property and incurring extra rental costs. We found the Council at fault. It should apologise and make payments to Mr X to recognise the injustice caused.
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London Borough of Harrow (25 010 943)
Statement Closed after initial enquiries Private housing 13-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of disrepair because it is late. There is no indication Mr X could not have complained earlier and no good reason to decide to investigate now. Even if the complaint was not late, it is unlikely further investigation would lead to a different outcome.
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London Borough of Harrow (25 012 730)
Statement Closed after initial enquiries Parking and other penalties 18-Dec-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice and the integrity of the Council’s parking enforcement agents. This is because it is reasonable to expect him to have appealed the Penalty Charge Notice using the appeal process available. The second part of his complaint is premature because the Council has invited Mr X to use its complaints process and it is reasonable to expect Mr X to do this before coming to us.
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London Borough of Harrow (25 016 588)
Statement Closed after initial enquiries Trees 17-Dec-2025
Summary: We will not investigate Miss X’s complaint about the Council not removing a tree outside her property or the way it has responded to her since 2014. This is because most of Miss X’s complaint is late and it would have been reasonable for her to raise within 12 months of becoming aware. With respect to more recent matters, the crux of Miss X’s complaint boils down to a dispute between her and the Council about legal liability for damage to her property. Therefore, it would be reasonable for her to make a liability claim to the Council’s insurer, then to court if required. We do not investigate councils’ correspondence and complaint handling where we are not investigating the main issue at the heart of the complaint.
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London Borough of Harrow (25 008 836)
Statement Closed after initial enquiries Homelessness 16-Dec-2025
Summary: We will not investigate this complaint about the Council delaying in issuing a new homelessness decision. The Council has agreed to provide a proportionate remedy so an investigation would not achieve more for Mr Y.
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London Borough of Harrow (25 013 119)
Statement Closed after initial enquiries Parking and other penalties 12-Dec-2025
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. This is because he could have followed the statutory process and appealed to a tribunal. And it was reasonable to expect Mr X to have followed this process.
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London Borough of Harrow (25 009 671)
Statement Closed after initial enquiries Transport 03-Dec-2025
Summary: We will not investigate this complaint about the Council’s rejection of Mr X’s application for a Freedom Pass. There is not enough evidence of fault in the way the Council made its decision to warrant an investigation.
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London Borough of Harrow (25 015 426)
Statement Closed after initial enquiries Elections and electoral register 02-Dec-2025
Summary: We will not investigate Mr X’s complaint about the information on the Council’s electoral canvassing form. This is because there is not enough evidence of fault to warrant our involvement.
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London Borough of Harrow (25 012 549)
Statement Closed after initial enquiries Building control 25-Nov-2025
Summary: We will not investigate this complaint about how the Council dealt with a building control matter. This is because it is unlikely we could achieve a worthwhile outcome for the complainant.