Decision search
Your search has 346 results
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London Borough of Harrow (25 013 285)
Statement Closed after initial enquiries Other 24-Feb-2026
Summary: We will not investigate this complaint about whether the Council is following its biodiversity action plan in relation to a parks space. The injustice is not significant enough to warrant investigation.
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London Borough of Harrow (25 014 232)
Statement Closed after initial enquiries Transport 24-Feb-2026
Summary: We will not investigate this complaint about Mrs X’s Blue Badge application. This is because there is enough evidence of fault, in the Council’s decision, to justify investigating.
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London Borough of Harrow (25 010 559)
Statement Closed after initial enquiries Homelessness 17-Feb-2026
Summary: We will not investigate this complaint about how the Council dealt with Ms X’s homelessness application. It is reasonable to expect Ms X to have appealed to the county court against the Council’s decision that she was intentionally homeless. There is insufficient evidence of fault in how the Council considered Ms X’s new homelessness applications to justify an investigation into her complaint.
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London Borough of Harrow (25 011 786)
Statement Closed after initial enquiries Allocations 10-Feb-2026
Summary: We will not investigate Mr Z’s complaint about the Council’s handling of his request for medical priority on its social housing register. There is not enough evidence of fault to justify investigation. We will also not investigate Mr Z’s complaint about the Council’s handling of his homelessness application. It is reasonable for him to request a review of its recent decision.
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London Borough of Harrow (25 015 774)
Statement Closed after initial enquiries Parking and other penalties 05-Feb-2026
Summary: We cannot investigate this complaint about a Penalty Charge Notice because Mr Y has already appealed the matter to the Tribunal and it is not a good use of public resources to investigate how the Council dealt with a complaint where we cannot investigate the substantive issue.
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London Borough of Harrow (25 003 084)
Statement Closed after initial enquiries Enforcement 05-Feb-2026
Summary: We will not investigate this complaint about the Council’s decision not to take enforcement action against his neighbour for a breach of planning control. Also for its decision that there is no statutory nuisance at his neighbour’s property. We have not seen enough evidence of fault in the way the Council came to these decisions. Also it is reasonable to expect Mr X to make a claim on the Council’s insurance or in court if he believes the Council is responsible for allowing criminal damage to his property. Finally, we cannot achieve the outcome Mr X is seeking.
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London Borough of Harrow (25 013 906)
Statement Closed after initial enquiries Planning applications 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s handling of a planning application. There is not enough evidence of fault to justify investigating.
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London Borough of Harrow (25 003 951)
Statement Closed after initial enquiries Enforcement 04-Feb-2026
Summary: We will not investigate this complaint about the Council’s failure to consider Mr X’s reports of breaches of planning control and building regulations. We have not seen enough evidence of fault in the way the Council considered the matter. And we cannot achieve the outcomes Mr X is seeking.
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London Borough of Harrow (24 021 831)
Statement Upheld Assessment and care plan 30-Jan-2026
Summary: Mrs Y complained the Council failed to account for relevant evidence in its decisions about Mr X’s care and support. Mrs Y also complained the Council moved Mr X to a new residential care setting without considering his best interests; incorrectly decided Mr X’s housing benefit (HB) entitlement; and failed to consider a complaint about Mr X’s care assessment. We found the Council at fault for avoidable delay in approaching its funding panel for additional resources. We cannot say this led to Mr X’s first placement breaking down, but believe Mrs Y experienced avoidable frustration and uncertainty. We have not found the Council at fault for how it accounted for Mr X's best interests when considering a move. We have found some fault with how the Council scheduled the best interests meeting and how it communicated with Mrs Y about Mr X’s transition. We found the Council at fault for being unable to confirm it had registered Mrs Y’s HB concerns as an appeal, and for failing to consider Mrs Y’s escalated complaint. The Council has agreed to apologise, review Mr X’s care and support plan, and pass Mrs Y’s HB appeal to the Tribunal.
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London Borough of Harrow (25 012 121)
Statement Closed after initial enquiries Disabled facilities grants 29-Jan-2026
Summary: We will not investigate this complaint about adaptations carried out in Miss X’s home in line with a disabled facilities grant. This is because the complaint is late and there is no good reason to exercise discretion to investigate.