Decision search
Your search has 354 results
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London Borough of Harrow (25 020 184)
Statement Closed after initial enquiries Parking and other penalties 19-Apr-2026
Summary: We will not investigate Mr X’s complaint about how the Council have approached parking enforcement on his road. There is insufficient evidence of fault by the Council.
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London Borough of Harrow (25 018 574)
Statement Closed after initial enquiries Parking and other penalties 15-Apr-2026
Summary: We will not investigate Mr T’s complaint about a Penalty Charge Notice and subsequent enforcement action. It would have been reasonable for Mr T to use his right of appeal to the London Tribunal or submit a witness statement to the Traffic Enforcement Centre.
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London Borough of Harrow (25 019 638)
Statement Closed after initial enquiries Assessment and care plan 15-Apr-2026
Summary: We will not investigate Mr X’s complaint about the Council failing to carry out a care and support needs assessment for his adult daughter, Ms Y and it failing to investigate safeguarding concerns. This is because there is insufficient evidence of fault by the Council.
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London Borough of Harrow (24 021 256)
Statement Not upheld Other 01-Apr-2026
Summary: The Council was not at fault for the way it responded to Miss X’s reports of planning breaches and noise nuisance in her block of flats. It took account of the relevant law and its own procedures. It made a professional judgement the noise did not amount to a statutory nuisance and acted proportionately to resolve the planning breaches.
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London Borough of Harrow (25 007 049)
Statement Upheld Homelessness 01-Apr-2026
Summary: Mrs X complained the Council did not provide her with enough support after she was evicted from her property. The Council was at fault for delaying accepting its relief duty and main housing duty to Mrs X. The Council was also at fault for giving Mrs X wrong information and not contacting her or taking substantive action on her case for around six months. This caused Mrs X uncertainty and distress. The Council was not at fault for its actions to find interim accommodation for Mrs X in a timely manner. The Council has agreed to apologise and make a payment to Mrs X.
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London Borough of Harrow (25 012 969)
Statement Closed after initial enquiries Parking and other penalties 01-Apr-2026
Summary: We will not investigate this complaint about the Council’s handling of Mr Y’s vehicle crossover application. This is because we are unlikely to add to the Council’s response, and an investigation by the Ombudsman would unlikely achieve anything more for Mr Y.
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London Borough of Harrow (25 017 976)
Statement Closed after initial enquiries Street furniture and lighting 25-Mar-2026
Summary: We will not investigate Mr X’s complaint about the Council’s placement of a bollard on the highway verge. There is not enough evidence of fault to warrant our involvement and in any case, we cannot achieve the outcome Mr X seeks.
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London Borough of Harrow (25 021 194)
Statement Closed after initial enquiries Councillor conduct and standards 23-Mar-2026
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her complaint about a councillor’s conduct. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Harrow (25 024 420)
Statement Closed after initial enquiries Assessment and care plan 19-Mar-2026
Summary: We will not investigate Mrs X’s complaint about a delay in the provision of specialist equipment. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Harrow (25 017 271)
Statement Closed after initial enquiries Other 13-Mar-2026
Summary: We will not investigate Mr X’s complaint about contact with his child and the Council’s actions in relation to his former wife. This is because this complaint is late and we have seen no good reason why he could not have complained to us sooner. We will not investigate his complaint that the Council has blocked contact with his child because we have not seen enough evidence of fault with how the Council dealt with his concerns, Mr X can complain to the Home Office about his former’ wife’s immigration status.