Decision search
Your search has 346 results
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London Borough of Harrow (22 000 820)
Statement Closed after initial enquiries Housing benefit and council tax benefit 11-May-2022
Summary: We will not investigate this complaint about a dispute over the Council’s assessment of Mr X’s housing benefit. It was reasonable for him to appeal to the independent benefits tribunal and he has now started this procedure.
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London Borough of Harrow (21 018 784)
Statement Upheld Homelessness 10-May-2022
Summary: We will not investigate this complaint about Council delays in repairing Mrs X’s temporary accommodation. This is because the Council has accepted fault and paid Mrs X a financial remedy and there is nothing further we can achieve from an investigation.
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London Borough of Harrow (22 001 050)
Statement Closed after initial enquiries Other 08-May-2022
Summary: We cannot not investigate this complaint about a dispute between a council tenants’ residents association and the Council’s housing management staff. We have no jurisdiction to investigate complaints about the management of housing by social housing landlords.
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London Borough of Harrow (21 008 872)
Statement Not upheld Allocations 25-Apr-2022
Summary: Mrs X complained the Council did not provide the remedy recommended by the Ombudsman in resolution of a previous complaint. The complaint was closed because the remedy was provided by the Council and the Ombudsman did not find fault with its handling of the matter.
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London Borough of Harrow (22 000 470)
Statement Closed after initial enquiries Council tax 24-Apr-2022
Summary: We will not investigate this complaint about delay in dealing with a council tax exemption request as the matter can be considered by a Valuation Tribunal.
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London Borough of Harrow (21 012 073)
Statement Upheld Transport 20-Apr-2022
Summary: Miss X made an application for a blue badge which was declined by the Council. Miss X disagreed with the decision and complains the Council did not fully consider all the medical evidence she presented. We did not find fault with the assessment. But we find fault with the delay in the Council refunding the application fee. However the injustice caused by this was not such as to justify a remedy.
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London Borough of Harrow (21 003 547)
Statement Upheld Assessment and care plan 07-Apr-2022
Summary: Mr X complained the Council did not appropriately safeguard his father Mr D and failed to involve him and his sister Ms Y in its decisions regarding Mr D’s social care needs. He also complained the Council did not properly respond to complaints he made about this. He said this matter caused him and his family distress. The Council was at fault when it delayed arranging a capacity and needs assessment for Mr D. The Council has agreed to do so now and provide evidence it has reminded its staff of the importance of arranging timely assessments when necessary.
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London Borough of Harrow (21 010 276)
Statement Closed after initial enquiries Enforcement 03-Apr-2022
Summary: Mr X complains about planning enforcement by the Council against him. We will not investigate this complaint because there was a right of appeal to a Planning Inspector.
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London Borough of Harrow (21 008 112)
Statement Upheld Disabled children 30-Mar-2022
Summary: Mr X complained that the Council failed to meet his family’s need for respite from the care of his disabled son and that its communication had been poor. The lack of respite has had a negative impact on the family. We find the Council is at fault and this has caused injustice. It has agreed the recommended ways to remedy this. Therefore we are closing the complaint.
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London Borough of Harrow (21 015 796)
Statement Closed after initial enquiries Transport 24-Mar-2022
Summary: We will not investigate this complaint about an application for a Blue Badge because it is unlikely we would find fault by the Council.