Decision search
Your search has 346 results
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Caremark (Harrow) (22 011 605)
Statement Closed after initial enquiries Domiciliary care 19-Dec-2022
Summary: We will not investigate Mr D’s complaint about the action of his late mother’s, Mrs B’s, live-in-carer. This is because we could not make a finding of the kind Mr D wants. It would be reasonable for Mr D to ask the Information Commissioner’s Office (ICO) to consider his request for information Mrs B’s Care Provider is refusing to give him.
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London Borough of Harrow (22 008 307)
Statement Not upheld School admissions 16-Dec-2022
Summary: there is no fault which calls the outcome of Mrs M’s school admission appeal into question.
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London Borough of Harrow (22 009 513)
Statement Upheld Transport 16-Dec-2022
Summary: Mrs C asked the Council to provide her with a reasonable adjustment so that she could attend an assessment for a Blue Badge. The Council delayed properly considering Mrs C’s request and there was a delay in the assessment. The Council has agreed to apologise to Mrs C and provide her with a small financial remedy.
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London Borough of Harrow (22 008 875)
Statement Upheld Transport 15-Dec-2022
Summary: Ms X complains about the Council’s handling of her mother’s blue badge application and data breach by its contractor causing distress. The Information Commissioner has considered the data breach. The Council has accepted it was at fault. It has already apologised and offered a suitable remedy. So, we are discontinuing our investigation into the complaint.
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London Borough of Harrow (21 015 624)
Statement Upheld Noise 10-Nov-2022
Summary: Miss X complains about the Council’s handling of her noise complaints since construction work started on her neighbour’s property in January 2021. The Council appears at fault for not doing enough to measure out of hours construction noise from the property and for taking too long to respond to Miss X’s complaints about its service. The Council has agreed to apologise, make a payment and offer to measure and act on any ongoing noise. The Council will also review its procedures to ensure it better tracks the progress of service complaints.
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London Borough of Harrow (21 018 975)
Statement Upheld Special educational needs 04-Nov-2022
Summary: Miss X complained about the Council’s failure to provide her son, Y, with the provision set out in his Education, Health and Care (EHC) plan between June 2021 and July 2022 after he moved to the Council’s area. The Council was at fault when it failed to secure the provision set out in Y’s plan. It delayed naming a school placement and failed to adhere to statutory timescales for sending EHC documents. The Council should pay Miss X £4,100 to remedy the impact the faults had on Y’s education. It should also pay Miss X £200 for the distress and frustration it caused when it delayed naming a mainstream school for Y. The Council should remind relevant staff of the timescales for sending documents relating to EHC plans.
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London Borough of Harrow (22 010 623)
Statement Closed after initial enquiries Parking and other penalties 04-Nov-2022
Summary: We will not investigate this complaint about the Council’s decision to issue the complainant with a Penalty Charge Notice (PCN). This is because the complainant has already paid the PCN which effectively resolves her complaint.
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London Borough of Harrow (22 009 429)
Statement Closed after initial enquiries Housing benefit and council tax benefit 31-Oct-2022
Summary: We will not exercise discretion to investigate this complaint about the Council recovering a housing benefit overpayment which it notified Mr X about in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner.
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London Borough of Harrow (21 018 180)
Statement Upheld Planning applications 12-Oct-2022
Summary: The Council was at fault for failing to consider correct information before granting planning permission for a proposal near Mr X’s property. This caused Mr X an injustice. The Council has agreed to apologise and pay Mr X £200 to remedy the injustice.
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London Borough of Harrow (22 008 061)
Statement Closed after initial enquiries Council tax 11-Oct-2022
Summary: We will not investigate this complaint about council tax and bailiffs. This because the problem has been resolved.