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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Northumberland County Council (24 017 641)

Statement Closed after initial enquiries Enforcement 31-Mar-2025

Summary: We will not investigate this complaint about how the Council dealt with a possible breach of planning control. This is because we are unlikely to find fault.
Buckinghamshire Council (24 017 642)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We upheld Miss X’s complaint about delays in the Education, Health and Care process regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Miss X and paying her a symbolic payment to acknowledge the injustice caused.
Suffolk County Council (24 017 663)

Statement Closed after initial enquiries Special educational needs 31-Mar-2025

Summary: We will not investigate this complaint about the Council failing to deliver provision in an Education, Health and Care Plan. The Council has offered a suitable remedy and an investigation by the Ombudsman would not lead to a different outcome.
Buckinghamshire Council (24 017 867)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We upheld Mrs X’s complaint about delays in the Education, Health and Care needs assessment regarding her child, Y. The Council agreed to resolve the complaint early by apologising to Mrs X and paying her a symbolic payment to acknowledge the injustice caused.
Gloucestershire County Council (24 017 928)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We will not investigate this complaint about the Education, Health and Care plan process. This is because the Council has agreed to an appropriate remedy for the injustice caused by the delay.
London Borough of Enfield (24 023 063)

Statement Closed after initial enquiries Other 31-Mar-2025

Summary: We will not investigate Ms B’s complaint that her car was damaged by a pothole. This is because it is reasonable for Ms B to pursue her compensation claim at court.
East Sussex County Council (24 023 097)

Statement Closed after initial enquiries Highway repair and maintenance 31-Mar-2025

Summary: We will not investigate Mr B’s complaint that his car was damaged due to the Council’s failure to maintain the highway. This is because it is reasonable for Mr B to put in a compensation claim, and if needed, take the Council to court.
Kent County Council (24 018 127)

Statement Closed after initial enquiries Child protection 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s involvement with her family. The law prevents us from investigating anything that is the subject of court proceedings. We also cannot achieve the outcomes Mrs X wants.
Cambridgeshire County Council (24 018 227)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We will not investigate Mrs X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Mrs X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
Lancashire County Council (24 018 339)

Statement Upheld Special educational needs 31-Mar-2025

Summary: We have upheld Mrs X’s complaint about the Council’s delay in completing her child’s Education, Health and Care needs assessment. The Council has agreed to resolve the complaint early by providing a proportionate remedy for the injustice caused.

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