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Decision reason: Closed after initial enquiries Not upheld Upheld

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London Borough of Lewisham (25 002 083)

Statement Upheld Other 10-Jun-2025

Summary: Miss X complained the Council failed to deliver services to her child. She also complained about its complaint handling. We found the Council was at fault. Miss X did not have the opportunity to have her complaint properly considered via the children’s statutory complaints procedure. The Council will apologise to Miss X, make a symbolic payment to her, and complete the complaints procedure without further delay.
Sefton Metropolitan Borough Council (25 002 341)

Statement Closed after initial enquiries Other 10-Jun-2025

Summary: We will not investigate this complaint about the Council’s pre-application planning advice. This is because it is unlikely an investigation would add to the Council’s response or achieve any more for the complainant.
City of Bradford Metropolitan District Council (25 002 807)

Statement Closed after initial enquiries Council tax 10-Jun-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
North Yorkshire Council (25 002 930)

Statement Closed after initial enquiries Other 10-Jun-2025

Summary: We will not investigate this complaint about an incorrectly addressed Council Tax bill. This is because the Council investigated Mr X’s complaint and responded to it, and we would not be able to add to the Council’s response. Additionally, there is another body better placed to consider parts of Mr X’s complaint.
London Borough of Richmond upon Thames (25 002 946)

Statement Closed after initial enquiries Council tax 10-Jun-2025

Summary: We will not investigate this complaint about Council tax banding because it is against a body out of jurisdiction and is also out of time.
London Borough of Southwark (25 003 117)

Statement Closed after initial enquiries Council tax 10-Jun-2025

Summary: We will not investigate this complaint about Council tax liability because there is a right of appeal to a Valuation Tribunal.
Walsall Metropolitan Borough Council (25 003 203)

Statement Closed after initial enquiries Council tax 10-Jun-2025

Summary: We will not investigate this complaint about Council tax liability and premiums because there is a right of appeal to a Valuation Tribunal.
London Borough of Newham (25 002 592)

Statement Closed after initial enquiries Parking and other penalties 10-Jun-2025

Summary: We will not investigate this complaint about a parking penalty charge notice as the complaint is made late and there are not good reasons to investigate now. The Council's escalation of the matter to its enforcement agents could have been challenged in court.
Birmingham City Council (24 004 853)

Statement Closed after initial enquiries Safeguarding 10-Jun-2025

Summary: We will not investigate this complaint about adult social care and risks to a vulnerable adult. The adult has died so we can provide him no remedy. The way the Council treated the family does not justify an investigation when there is no worthwhile outcome to achieve.
Cambridgeshire County Council (24 004 373)

Statement Upheld Special educational needs 09-Jun-2025

Summary: Mrs X complained that the Council did not provide suitable education for her child when they were out of school and delayed carrying out a review of her child’s Education, Health and Care Plan. As a result her child missed out on education and has fallen behind their peers. We have found the Council at fault as there was a period where it should have put in place education for Mrs X’s child. The Council also delayed carrying out an annual review. The Council agreed to apologise and make payments for the loss of education and distress caused.

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