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Decision reason: Closed after initial enquiries Not upheld Upheld

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St Benedict’s College, Colchester (25 006 423)

Statement Closed after initial enquiries School admissions 08-Jul-2025

Summary: We will not investigate Mr X’s complaint about an unsuccessful appeal for a school place. This is because there is not enough evidence of fault by the panel for us to be able to question its decision.
Hampshire County Council (25 006 801)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We will not investigate Miss B’s complaint that the Council is taking too long to provide information she requested under a subject access request. This is because there is another body – the Information Commissioner’s Office – better placed to consider this complaint.
London Borough of Haringey (25 006 927)

Statement Closed after initial enquiries Other 08-Jul-2025

Summary: We cannot investigate Mrs B’s complaint about the Council failing to clear an overgrown garden at one of its properties. This is because we cannot investigate complaints about the management of social housing by a council acting as a social landlord.
Ashford Borough Council (25 002 164)

Statement Closed after initial enquiries Refuse and recycling 08-Jul-2025

Summary: We will not investigate this complaint about bin collections because there is insufficient evidence of fault by the Council.
Sunderland City Council (25 002 332)

Statement Closed after initial enquiries Parking and other penalties 08-Jul-2025

Summary: We will not investigate this complaint about a dropped kerb because any injustice is not significant enough to justify investigation.
London Borough of Brent (25 002 340)

Statement Closed after initial enquiries Homelessness 08-Jul-2025

Summary: We will not investigate Miss B’s complaint that her temporary accommodation is unsuitable. This is because it is reasonable for Miss B to challenge the Council’s decision at court.
Bristol City Council (25 003 037)

Statement Closed after initial enquiries Refuse and recycling 08-Jul-2025

Summary: We will not investigate Mr X’s complaint that the Council failed to collect his household waste in December 2024. This is because the Council already apologised and an investigation by the Ombudsman is unlikely to achieve any additional outcome.
London Borough of Bromley (25 003 311)

Statement Closed after initial enquiries Council tax 08-Jul-2025

Summary: We will not investigate this complaint about an increase in the complainant’s council tax. This is because there is insufficient evidence of fault by the Council and we could not achieve a different outcome.
Wakefield City Council (25 003 837)

Statement Closed after initial enquiries Highway repair and maintenance 08-Jul-2025

Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her claim for damages after she was injured when she tripped on a protruding paving flag. This is because this is a complaint about negligence which is a legal matter for the courts to consider and decide.
London Borough of Ealing (24 002 012)

Statement Not upheld Disabled facilities grants 08-Jul-2025

Summary: Ms B complained that the Council had failed to rectify leak damage in her bathroom following works under a Disabled Facilities grant. We have not found fault with the Council’s actions.

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