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Decision reason: Closed after initial enquiries Not upheld Upheld

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Your search has 55054 results

Surrey County Council (24 007 437)

Statement Upheld Special educational needs 14-Jul-2025

Summary: Ms X complained the Council failed to provide her son with alternative provision and the specialist provision set out in his Education Health and Care Plan when they moved to its area. She also complained it took too long to issue her son’s final Education Health and Care Plan and communicated poorly with her. We found fault by the Council on all matters. The Council agreed to apologise to Ms X and make her symbolic payment to acknowledge Y’s lost provision and the frustration and uncertainty caused to her.
West Sussex County Council (24 010 436)

Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025

Summary: We will not investigate this complaint about the standard of care and support in the complainant’s relative’s care home. This is because the substantive matters have been to court or could reasonably have been raised with the court, plus we are unlikely to find fault with more recent complaint matters. Finally, we cannot achieve the outcome requested.
Portsmouth City Council (24 016 978)

Statement Upheld Charging 14-Jul-2025

Summary: Mrs X complained the Council failed to inform her when she became responsible for paying for her care. We find the Council at fault for failing to transfer her to the appropriate team for a financial assessment and for poor record keeping. This has caused avoidable uncertainty. The Council agreed to apologise to Mrs X and pay her its proposed financial remedy.
London Borough of Richmond upon Thames (24 017 819)

Statement Not upheld Other 14-Jul-2025

Summary: On behalf of an environmental trust, Ms X complained the Council terminated a lease agreement without following the correct procedures and processes. Ms X says without the lease the trust will be wound up. We have discontinued our investigation as the law says we cannot usually investigate a complaint when it is reasonable for the matter to be taken to court.
Brighton & Hove City Council (24 020 811)

Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025

Summary: We will not investigate Ms X’s complaint about the support provided to her by the Council’s adult social care service. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome.
London Borough of Hackney (24 021 392)

Statement Closed after initial enquiries Allocations 14-Jul-2025

Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
City of York Council (24 022 821)

Statement Closed after initial enquiries Refuse and recycling 14-Jul-2025

Summary: We will not investigate this complaint about the Council’s street cleaning. Further investigation will not lead to a different outcome.
Devon County Council (24 023 087)

Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025

Summary: We cannot investigate Ms X’s complaint the Council delayed in arranging support for her mother to return home. The Court of Protection has already considered the substantive matters, therefore we have no jurisdiction to investigate.
London Borough of Bromley (24 023 128)

Statement Closed after initial enquiries Transport 14-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
East Devon District Council (24 023 167)

Statement Closed after initial enquiries Disabled facilities grants 14-Jul-2025

Summary: We will not investigate Mr X’s complaint about the Council’s handling of his disabled facilities grant application. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.

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