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Your search has 55054 results

  • Cornwall Council (25 003 534)

    Statement Closed after initial enquiries Antisocial behaviour 13-Aug-2025

    Summary: We will not investigate Mr X’s complaint about the Council’s handling of his reports of antisocial behaviour. This is because there is insufficient evidence of fault and we cannot achieve the outcome Mr X wants.

  • Walsall Metropolitan Borough Council (25 003 710)

    Statement Closed after initial enquiries Trees 13-Aug-2025

    Summary: We will not investigate this complaint about the Council’s refusal to prune back its trees. We have not seen enough evidence of fault to justify an investigation.

  • South Hams District Council (25 003 760)

    Statement Closed after initial enquiries Councillor conduct and standards 13-Aug-2025

    Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of councillors. This is because we are unlikely to find fault.

  • London Borough of Hackney (24 015 097)

    Statement Upheld Other 12-Aug-2025

    Summary: Mr B complained on behalf of his partner, Mr C, that they experienced persistent problems with the Council’s contractor undertaking minor adaptations needed by Mr C. We upheld the complaint, finding poor customer service by the contractor and faults by the Council in its practice. We considered these caused avoidable distress, which was an injustice to both Mr B and Mr C. The Council accepted these findings and at the end of this statement we set out the action it has agreed to remedy that injustice and improve its service.

  • London Borough of Lewisham (24 016 246)

    Statement Upheld Homelessness 12-Aug-2025

    Summary: Miss B complained the Council placed her in unsuitable temporary accommodation and did not consider her request for a suitability review. The Council was at fault for its failure to treat Miss B’s contact as a trigger for a new suitability decision to be made; and for its delay in actioning Miss B’s change of circumstances and new medical information. Because of the fault, Miss B suffered distress and frustration, and she remained living in unsuitable accommodation with her young children for longer than they should have. The Council has agreed to apologise to Miss B, make a symbolic payment, and issue staff briefings.

  • Oxfordshire County Council (24 016 509)

    Statement Upheld Assessment and care plan 12-Aug-2025

    Summary: We have upheld Ms X’s complaint about the Council not completing a Care Act assessment in February 2025 as promised. The Council has agreed to apologise and make a payment to Ms X for this fault, which provides a proportionate remedy for the injustice caused. We will not investigate the other part of Ms X complaint because it is late.

  • London Borough of Lewisham (24 017 131)

    Statement Closed after initial enquiries Homelessness 12-Aug-2025

    Summary: We will not investigate this complaint about the Council’s decision on a homelessness application. It was reasonable for Mr X to use the review/appeal procedure provided by the homelessness legislation.

  • Dorset Council (24 017 195)

    Statement Upheld Special educational needs 12-Aug-2025

    Summary: Mrs X complained about the Council’s handling of her son, Y’s, educational placement and the specialist provision outlined in his Education Health and Care (EHC) Plan after he stopped attending school. The Council was at fault as it failed to review Y’s EHC Plan within statutory timescales. It also failed to ensure Y received the specialist provision in the Plan after deciding the school named in the Plan could not meet his needs. It also failed to provide Y with suitable alternative educational provision. The Council has agreed to apologise and make a payment to Mrs X to recognise Y’s missed education as well as the distress frustration and uncertainty caused. It has also agreed to issue Y’s final amended EHC Plan without further delay.

  • London Borough of Enfield (24 008 846)

    Statement Upheld Homelessness 12-Aug-2025

    Summary: The Council was at fault for failing to make inquiries when Miss X gave it reason to believe she might be homeless. The Council was also at fault for telling Miss X to approach a different Council, inadequate record keeping and refusing to deal with Miss X’s complaint. The Council has agreed to apologise, investigate Miss X’s case, make a payment to her and act to improve its services.

  • West Sussex County Council (24 017 707)

    Statement Closed after initial enquiries Safeguarding 12-Aug-2025

    Summary: We will not investigate Mr X’s complaint about how the Council responded to safeguarding referrals about his welfare. There is not enough evidence of fault to justify our involvement.

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