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Decision reason: Closed after initial enquiries Not upheld Upheld

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Liverpool City Council (25 006 595)

Statement Closed after initial enquiries Child protection 09-Oct-2025

Summary: We will not investigate Mr Y’s complaint about the Council’s response to his safeguarding referral. This is because there is not enough evidence of fault to justify investigation.
London Borough of Harrow (25 006 643)

Statement Closed after initial enquiries Other 09-Oct-2025

Summary: We will not investigate Miss X’s complaint about being issued a Fixed Penalty Notice for littering. This is because Miss X can raise a defence against the issuing of the notice in court if she considers it was incorrectly issued and wants to challenge it. The data issue Miss X raised is best considered by the Information Commissioner’s Office.
Surrey County Council (25 007 010)

Statement Closed after initial enquiries Child protection 09-Oct-2025

Summary: We will not investigate Mr X’s complaint the Council provided misleading and biased reports to the court in relation to his child. An absolute and permanent bar prevents us from considering anything the Council has produced for the court. It would be reasonable for Mr X to report any current safeguarding concerns to the council where his child now lives or to return to court if he wants to challenge the existing care arrangements.
Cheshire East Council (25 007 557)

Statement Closed after initial enquiries Child protection 09-Oct-2025

Summary: We will not investigate this complaint about the actions of a social worker and the Council’s refusal to change the social worker. There is not enough evidence of fault in the Council’s actions to warrant our further involvement.
London Borough of Richmond upon Thames (25 007 806)

Statement Upheld Council tax 09-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Council’s handling of her council tax reductions and single person’s discount. This is because, at our invitation, the Council agreed to make a symbolic payment to Miss X. We consider this a suitable remedy.
London Borough of Haringey (25 013 356)

Statement Closed after initial enquiries Leisure and culture 08-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision not to reimburse Miss X for her lost possessions left at a local leisure centre. This is because an investigation would be unlikely to result in finding fault with the Council’s actions.
London Borough of Islington (25 014 104)

Statement Closed after initial enquiries Parking and other penalties 08-Oct-2025

Summary: We cannot investigate Mr B’s complaint about a Penalty Charge Notice for an alleged parking contravention. This is because Mr B appealed to London Tribunals.
West Sussex County Council (25 014 156)

Statement Closed after initial enquiries Highway repair and maintenance 08-Oct-2025

Summary: We will not investigate Mrs B’s complaint that her car was damaged by a large pothole which the Council had failed to repair. This is because it is reasonable for Mrs B to pursue her compensation claim by taking the Council to court.
Tandridge District Council (25 004 909)

Statement Closed after initial enquiries Other 08-Oct-2025

Summary: We will not investigate this complaint about the Council’s decision that there is no breach of planning control where Mr X lives. It is also not a good use of public resources to investigate complaints about complaints procedures alone.
Salford City Council (23 014 128)

Statement Upheld Assessment and care plan 08-Oct-2025

Summary: There was fault in the way the Council’s care planning and in the provision of care and support. Therefore, Mr B may not have received all the care and support he may have been entitled to. The Council has agreed to apologise to Mr B, pay him a small financial remedy and carry out a service improvement.

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