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Decision reason: Closed after initial enquiries Not upheld Upheld

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Brighton & Hove City Council (25 006 292)

Statement Closed after initial enquiries Parking and other penalties 09-Oct-2025

Summary: We will not investigate this complaint about a lack of parking enforcement on his road. This is because Mr X’s injustice lies in his occasional inability to park on the road and we could not say this was the result of any actions or fault by the Council.
Essex County Council (25 006 439)

Statement Closed after initial enquiries Safeguarding 09-Oct-2025

Summary: We will not investigate this complaint about the Council’s failure to act on safeguarding concerns about Miss X’s late grandmother. The Council has already acknowledged it missed opportunities to escalate those concerns and committed to improving its safeguarding strategies. Further investigation is unlikely to achieve anything more.
Royal Borough of Kensington & Chelsea (25 007 976)

Statement Upheld Allocations 09-Oct-2025

Summary: We have decided not to investigate Ms X’s complaint the Council delayed assessing her housing register application. The Council has upheld the complaint and has agreed to remedy Ms X’s injustice by way of an apology and payment of £100. Further investigation by us would not be proportionate.
Stevenage Borough Council (25 008 392)

Statement Closed after initial enquiries Other 09-Oct-2025

Summary: We will not investigate Miss X’s complaint about the Council’s actions in relation to her market stall. This is because we could not add to any previous investigation by the Council.
London Borough of Hillingdon (25 008 876)

Statement Closed after initial enquiries Council tax 09-Oct-2025

Summary: We will not investigate this complaint about a council tax reduction decision. This is because it is reasonable to expect Ms X to have appealed to the Valuation Tribunal.
North Lincolnshire Council (25 009 065)

Statement Closed after initial enquiries Council tax 09-Oct-2025

Summary: We will not investigate this complaint about how the Council enforced recovery of a council tax debt. This is because there is not enough evidence of fault to warrant an investigation.
London Borough of Barking & Dagenham (25 009 187)

Statement Upheld Other 09-Oct-2025

Summary: We will not investigate Miss X’s complaint that an officer of the Council made defamatory comments about Miss X. This is because the injustice complained of is not significant enough to warrant an investigation. The Council has also apologised to Miss X and reminded staff to be more measured in their communications. We consider this to be a sufficient remedy to this complaint.
London Borough of Hammersmith & Fulham (25 009 288)

Statement Closed after initial enquiries Housing benefit and council tax benefit 09-Oct-2025

Summary: We will not investigate this complaint about the Council’s housing benefit and discretionary housing payment decisions. This is because Ms X has appealed to a Tribunal. There is not enough evidence of fault by the Council regarding its consideration of the DHP claim. We cannot investigate complaints about the management of social housing.
Wiltshire Council (25 010 396)

Statement Closed after initial enquiries Councillor conduct and standards 09-Oct-2025

Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because we are unlikely to find fault.
Wiltshire Council (25 012 133)

Statement Closed after initial enquiries School admissions 09-Oct-2025

Summary: We will not investigate Miss X’s complaint about the handling of her application for a school sixth-form place. This is because the school involved is no longer within our jurisdiction so an investigation could not achieve a worthwhile outcome.

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