Decision search
Your search has 51782 results
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North Somerset Council (24 009 273)
Statement Closed after initial enquiries Refuse and recycling 13-Oct-2024
Summary: We will not investigate Mr X’s complaint that the Council damaged his car. This is because it would be reasonable for Mr X to make a ‘freedom of information’ request for any video footage of the incident held by the Council and to make a claim against the Council at court.
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Durham County Council (24 008 176)
Statement Closed after initial enquiries Cemeteries and crematoria 13-Oct-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s delay in processing her insurance claim and denying liability for damage to her parent’s graves which she claims was caused by the actions of its groundskeepers. It is reasonable for Mrs X to continue her claim with the Council’s insurers. If the insurers refuse her claim she can take her damage liability claim to court as it is a legal dispute only the courts can now decide.
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Ashfield District Council (24 008 469)
Statement Closed after initial enquiries Council tax 13-Oct-2024
Summary: We will not investigate this complaint about the Council’s use of enforcement agents to recover an amount of unpaid council tax. The evidence shows proactive engagement by the Council’s agent to establish a consistent and affordable repayment plan and there is insufficient evidence of faut to warrant investigation.
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Peterborough City Council (24 008 602)
Statement Closed after initial enquiries Allocations 13-Oct-2024
Summary: We will not investigate this complaint about the Council’s alledged failure to allocate the complainant a larger property which is suitable for his family’s needs. This is because the complaint is late and there are no good reasons why we should exercise our discretion and investigate despite the passage of time.
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South Yorkshire Fire & Rescue Service (24 008 606)
Statement Closed after initial enquiries Other 13-Oct-2024
Summary: We will not investigate this complaint about the Fire Service's findings on the cause of a house fire. There is not enough evidence of fault to justify our involvement.
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London Borough of Croydon (24 008 719)
Statement Closed after initial enquiries Antisocial behaviour 13-Oct-2024
Summary: We cannot by law investigate this complaint about the Council’s alledged failure to properly handle a dispute about the complainant’s neighbour’s hedge. The issues raised have been considered by the Planning Inspectorate and we therefore have no jurisdiction to investigate.
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London Borough of Redbridge (24 010 487)
Statement Closed after initial enquiries Council tax 13-Oct-2024
Summary: We will not investigate this complaint about council tax recovery action because there is insufficient evidence of fault by the Council.
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London Borough of Brent (24 010 822)
Statement Closed after initial enquiries Parking and other penalties 13-Oct-2024
Summary: We will not investigate Mr X’s complaint about a Penalty Charge Notice. It would have been reasonable for him to take the matter to the Traffic Enforcement Centre.
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Essex County Council (24 010 997)
Statement Upheld Special educational needs 13-Oct-2024
Summary: We will not investigate Miss X’s complaint about delays in the Education Health and Care Plan process. This is because the Council has agreed to apologise to Miss X and pay her £100 per month for the delay. We consider this an appropriate remedy and further investigation is therefore unlikely to achieve anything more.
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Tintwistle C Of E Primary School (24 011 257)
Statement Closed after initial enquiries School admissions 13-Oct-2024
Summary: We will not investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because there is not enough evidence of fault for us to be able to question the panel’s decision.