Decision search
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City of Doncaster Council (24 004 387)
Statement Upheld Allocations 21-Nov-2024
Summary: There was fault by the Council. The Council removed Mr X from a housing application. Reinstating Mr X’s name on the housing application, along with an apology remedied the injustice caused. It is unlikely Mr X missed any offers of housing and his situation has now changed. There was no fault in the Council following the Occupational Therapists recommendations on the housing type.
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Bristol City Council (24 004 556)
Statement Upheld Special educational needs 21-Nov-2024
Summary: Miss X complained the Council failed to secure the special educational needs provision in her child D’s Education, Health, and Care plan. The Council was at fault because it failed to secure the provision in the Plan, which caused D to miss special educational needs provision. It also caused avoidable distress to Miss X. The Council agreed to apologise and pay a financial remedy. It will also review what happened in this case and produce an action plan to prevent similar issues in future.
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Redcar & Cleveland Council (24 004 955)
Statement Closed after initial enquiries Planning applications 21-Nov-2024
Summary: We will not investigate this complaint about the Council’s delay in determining Mr X’s planning application. This is because the complaint falls outside our jurisdiction due to the availability of appeal rights to the Planning Inspectorate which we would reasonably have expected Mr X to have used.
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Devon County Council (24 004 956)
Statement Upheld Charging 21-Nov-2024
Summary: There was fault by the Council in its financial assessment of Mrs Y’s care charges. This caused avoidable distress and uncertainty. The Council will reconsider the decision that there had been a deprivation of capital, apologise and make a symbolic payment of £100 to reflect avoidable uncertainty and distress.
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Hartlepool Borough Council (24 005 539)
Statement Not upheld Child protection 21-Nov-2024
Summary: The Council was not at fault for its refusal to consider
Mrs X’s 30-year-old complaint. It properly considered its discretionary powers to consider old complaints and explained its decision to Mrs X. For the same reasons given by the Council, we will also not investigate the complaint. -
Hampshire County Council (24 006 426)
Statement Closed after initial enquiries Special educational needs 21-Nov-2024
Summary: We will not investigate Miss X’s complaint about delays in the review of her child’s Education, Health and Care Plan because the Council offered a suitable remedy. We cannot investigate parts of Miss X’s complaints because she used her right to appeal to a Tribunal. We cannot investigate Miss X’s complaints about how her child was taught in school because the law says we cannot. We will not investigate the remaining parts of Miss X’s complaint because there is insufficient evidence of fault, and an investigation is unlikely to achieve any additional outcome.
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London Borough of Harrow (24 007 144)
Statement Closed after initial enquiries Leisure and culture 21-Nov-2024
Summary: We will not investigate this complaint about how the Council has dealt with issues at an allotment where Ms X has a plot. This is because we could not add to the investigation carried out by the Council.
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Westmorland and Furness Council (24 007 429)
Statement Closed after initial enquiries Licensing 21-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council’s decision to allow an event in a public park. This is because it is reasonable to expect Mr X to have used his right of appeal to court.
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Brighton & Hove City Council (24 008 904)
Statement Closed after initial enquiries Other 21-Nov-2024
Summary: We will not investigate Mr X’s complaint the Council did not consider his concerns about his Local Healthwatch. It is not good use of public money to investigate complaints about complaint procedures, where we are unable to deal with the substantive issue.
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London Borough of Southwark (24 009 028)
Statement Upheld Allocations 21-Nov-2024
Summary: Ms X complained about the Council’s treatment of her housing application. At our invitation, the Council has agreed to reconsider the matter. That is a suitable remedy, so we will not investigate the complaint.