Decision search
Your search has 51594 results
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Suffolk County Council (24 001 995)
Statement Upheld School exclusions 22-Nov-2024
Summary: Miss X complained the Council failed to provide adequate education for her child, Y, while excluded from school. We find the Council at fault resulting in a loss of educational provision for Y. We recommend the Council apologises and makes a payment to Miss X.
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Birmingham City Council (24 002 037)
Statement Upheld Allocations 22-Nov-2024
Summary: There was no fault in the way the Council determined Mr B’s housing priority, but it delayed assessing his application and reviewing its decision. The Council has agreed to make a payment to Mr B and backdate his housing priority. It has also agreed to make service improvements.
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London Borough of Bromley (24 000 566)
Statement Upheld Other 22-Nov-2024
Summary: Mr B complained that the Agency’s technicians who attended his home, did not properly test his electrical equipment and falsely certified that they had tested the equipment. We have found fault. The Agency has already remedied the injustice caused by the fault and has taken action to reduce the risk of the fault happening again.
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North Yorkshire Council (23 010 223)
Statement Closed after initial enquiries Other 22-Nov-2024
Summary: We will not investigate Ms X’s complaint the Council has failed to comply with her reasonable adjustments as it has not sent her documents on a USB memory stick as agreed. This is because there is insufficient evidence of fault. In addition, there are no worthwhile outcomes achievable from an investigation.
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East Sussex County Council (24 003 532)
Statement Not upheld Residential care 22-Nov-2024
Summary: Mrs X complained about the quality of care provided to her late mother at a care home. We have ended the investigation as it is unlikely further investigation by us would lead to a different outcome and Mrs X says she has started legal action which will consider the same matters raised in the complaint to us.
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Portsmouth City Council (24 003 608)
Statement Upheld Transport 22-Nov-2024
Summary: The Council failed to properly consider Ms X’s medical conditions when assessing her application for a blue badge.
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Royal Borough of Greenwich (24 005 167)
Statement Closed after initial enquiries Other 22-Nov-2024
Summary: We will not investigate this complaint about how the Council has managed its communications with Mr X. This is because investigation into how restrictions were removed would not lead to a different outcome, and how the Council has decided to communicate with Mr X going forward has not caused him a significant enough injustice to justify our involvement.
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London Borough of Waltham Forest (24 005 267)
Statement Not upheld Housing benefit and council tax benefit 22-Nov-2024
Summary: Ms B complained about the Council’s actions in carrying out two reviews of her housing benefit claim in two successive years. We have not found fault with the Council’s actions.
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London Borough of Bexley (24 005 291)
Statement Closed after initial enquiries Special educational needs 22-Nov-2024
Summary: We cannot investigate Miss Y’s complaint that the Council failed to provide her son, Mr B, with suitable education, special educational needs provision and school transport. This is because these matters are all closely linked to a SEND Tribunal decision.
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Birmingham City Council (24 008 533)
Statement Closed after initial enquiries School transport 22-Nov-2024
Summary: We will not investigate Mrs X’s complaint about the wording of letters regarding post-16 transport decisions and other issues with communication. It is unlikely an investigation would add anything to the Council’s response or achieve the outcomes Mrs X wants.