Decision search
Your search has 51594 results
-
London Borough of Lambeth (24 012 988)
Statement Closed after initial enquiries Homelessness 25-Nov-2024
Summary: We will not investigate Miss X’s complaint about how the Council’s continues to place her family in unsuitable temporary accommodation. There is not enough evidence of fault by the Council to justify investigating.
-
London Borough of Tower Hamlets (24 013 151)
Statement Closed after initial enquiries Homelessness 25-Nov-2024
Summary: We will not investigate Ms X complaint about the Council’s decision she is not in priority need. This is because she has the right to ask for a review of the decision, and to appeal to the County Court on a point of law if she disagrees with the review decision. It is reasonable for her to exercise her rights of review and appeal.
-
Wyre Forest District Council (24 011 000)
Statement Closed after initial enquiries Homelessness 24-Nov-2024
Summary: We will not investigate this complaint about the Council’s decision that Mr X is intentionally homeless. It was reasonable for him to appeal the decision to the County Court following his statutory review outcome.
-
London Borough of Hillingdon (24 010 583)
Statement Closed after initial enquiries Traffic management 24-Nov-2024
Summary: We will not investigate this complaint about the Council’s maintenance of a bridge which causes noise nuisance when used. There is insufficient evidence of fault which would warrant an investigation.
-
Worthing Borough Council (24 010 605)
Statement Closed after initial enquiries Allocations 24-Nov-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application.
-
Surrey County Council (23 018 505)
Statement Closed after initial enquiries Special educational needs 23-Nov-2024
Summary: We will not investigate this complaint about the Education, Health and Care Plan process for the complainant’s child. This is because it was reasonable for Mrs X to use her right of appeal.
-
London Borough of Lewisham (24 001 775)
Statement Closed after initial enquiries Allocations 23-Nov-2024
Summary: We will not investigate this complaint about the Council’s assessment of a housing application. There is insufficient evidence of fault which would warrant an investigation.
-
Devon County Council (23 011 565)
Statement Upheld Looked after children 22-Nov-2024
Summary: Mrs X complained about the way the Council dealt with the care of her children. The Council was at fault for not considering Mrs X’s complaint through the children’s statutory complaints procedure. The Council will apologise to Mrs X for the frustration and uncertainty this caused and consider her complaint further.
-
Suffolk County Council (23 019 368)
Statement Upheld Charging 22-Nov-2024
Summary: Mr D complained on behalf of his mother that the Council had overcharged for her care and support and failed to issue invoices. He also complains about delay responding to his complaint. We found fault causing an overcharge, distress and time and trouble. The Council has agreed to take the actions set out at the end of this statement to remedy the injustice caused.
-
Suffolk County Council (23 019 811)
Statement Upheld Special educational needs 22-Nov-2024
Summary: The Council took too long to issue a final Education Health and Care Plan. It also failed to properly consider whether it should make alternative educational provision when Miss B’s child could not attend school. This caused Miss B distress and meant that her child missed out on education. The Council has agreed to take action to remedy the impact on Miss B and her child.