Decision search
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Statement Closed after initial enquiries Looked after children 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about matters related to the conduct of a social worker and the Council’s handling of his complaints. This is because his complaint could reasonably be, or has been raised as part of court proceedings on a closely related matter.
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Rother District Council (24 014 642)
Statement Closed after initial enquiries Planning applications 27-Nov-2024
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because we are unlikely to find fault.
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London Borough of Barking & Dagenham (24 014 992)
Statement Closed after initial enquiries Parking and other penalties 27-Nov-2024
Summary: We will not investigate Mr B’s complaint about the Council’s refusal of his dropped kerb application. This is because there is not enough evidence of fault to justify an investigation.
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London Borough of Bexley (24 015 033)
Statement Closed after initial enquiries Trees 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about the Council denying liability for tree and wall maintenance in a closed churchyard. This is because it does not meet the tests in our Assessment Code on how we decide which complaints to investigate. It is reasonable to expect Mr X to go to court to decide liability.
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Plymouth City Council (24 015 072)
Statement Closed after initial enquiries Other 27-Nov-2024
Summary: We will not investigate Mr B’s complaint that he had to pay for parking which should have been free. This is because the claimed injustice is not significant or serious enough to justify our involvement.
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London Borough of Haringey (23 013 309)
Statement Upheld Looked after children 27-Nov-2024
Summary: Mr X complained about the way the Council considered his complaint about his care during his childhood. Mr X said he suffered a significant impact on his mental health which affected his ability to work and left him with substantial debts. We have found fault by the Council in terms of delay and not properly considering an appropriate remedy but consider the agreed action of an apology and symbolic payment provides a suitable remedy.
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Gloucestershire County Council (23 018 672)
Statement Upheld Other 27-Nov-2024
Summary: The Council took too long to assess a child’s needs; it was not clear with the family what support it would offer; and it did not provide all the support it agreed. The Council did not always communicate clearly, and did not always give clear reasons for its decisions. The Council took too long to deal with the mother’s complaints about this. This caused the family distress and uncertainty and means the child has missed out on support she is entitled to. The Council has agreed take action to remedy the injustice.
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London Borough of Merton (23 019 612)
Statement Closed after initial enquiries Leisure and culture 27-Nov-2024
Summary: We will not investigate Mr X’s complaint about a decision to terminate his allotment tenancy and how the Council has handled the matter. There is insufficient evidence of fault and the courts are better placed to consider whether the Council’s actions are libelous or defamatory and whether it should reimburse his legal costs.
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City of Wolverhampton Council (23 019 969)
Statement Upheld Domiciliary care 27-Nov-2024
Summary: We will not investigate this complaint about adult social care provided at home. The care provider acting on behalf of the Council has accepted fault, apologised for the impact, and acted to improve future service. It is unlikely we would achieve anything further by investigation.
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London Borough of Richmond upon Thames (23 021 056)
Statement Upheld Special educational needs 27-Nov-2024
Summary: Miss Q complained the Council failed to provide occupational therapy to help meet her child R’s special education needs from September 2023 which caused ongoing uncertainty and distress. The Council accepted fault which caused injustice. The Council has agreed to apologise and make symbolic payments to Miss Q to reflect the injustice caused.