Decision search
Your search has 59869 results
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North Hertfordshire District Council (25 015 502)
Statement Closed after initial enquiries Allocations 01-Jul-2026
Summary: We will not investigate Miss X’s complaint about the Council’s decision that she is not eligible to join its housing register. There is insufficient evidence of fault to warrant an investigation.
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London Borough of Lambeth (25 015 622)
Statement Closed after initial enquiries Homelessness 01-Jul-2026
Summary: We will not investigate Mr X complaint about the Council’s housing register decision because there is insufficient evidence of fault in its decision-making to justify our involvement. It was reasonable for Mr X to ask for a review of any decisions on his homelessness application.
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Leeds City Council (25 026 344)
Statement Upheld Special educational needs 01-Jul-2026
Summary: We have upheld this complaint about the Council’s failure to complete an Education, Health and Care Needs Assessment for Mrs X’s child within the statutory timescale. The Council has agreed to provide a proportionate remedy, and this removes the need for us to investigate.
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North Somerset Council (25 001 858)
Statement Upheld Council tax 30-Jun-2026
Summary: Mrs X complained the Council did not issue a correct council tax bill for over three years after moving into her property. She says this financially impacted her and distressed her and her family. She would like the Council to amend the bills and reduce or remove the outstanding three year debt. The Council was at fault. It made an error in managing Mrs X’s council tax account, issued a backdated bill without explanation and failed to assess the family’s financial circumstances or agree a payment plan. The Council has agreed to apologise, assess the family’s financial circumstances, agree a payment plan for the outstanding debt and review its payment plan policy
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London Borough of Barnet (25 006 734)
Statement Not upheld Allocations 30-Jun-2026
Summary: We have found no fault with the Council in the way it handled Mr X’s accommodation suitability review request. It carried out an informal review followed by a formal review in line with its Allocation Scheme.
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London Borough of Croydon (25 008 524)
Statement Closed after initial enquiries Assessment and care plan 30-Jun-2026
Summary: We will not investigate this complaint about carer’s assessments and associated payments. This is because further investigation would not lead to a different outcome.
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Isle of Wight Council (25 010 712)
Statement Not upheld Other 30-Jun-2026
Summary: Ms X says the Council did not properly manage her planning application resulting in its refusal. She says this delayed building work and impacted her financially. The Council was not at fault.
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London Borough of Hounslow (25 011 372)
Statement Not upheld Antisocial behaviour 30-Jun-2026
Summary: The Council was not at fault for its investigation into Ms X’s complaints about a potential statutory noise nuisance and its decision that a statutory nuisance did not exist. On balance, the Council correctly considered the relevant guidance and evidence, so we cannot criticise its decision. The Council was also not at fault for telling Ms X about her right to take private action.
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London Borough of Camden (25 012 448)
Statement Closed after initial enquiries Homelessness 30-Jun-2026
Summary: I have decided to end my investigation. This is because Mr X has appealed the Council’s section 202 review decision to the Court and I cannot investigate a complaint subject to court action.
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Surrey County Council (25 013 283)
Statement Upheld Special educational needs 30-Jun-2026
Summary: Miss X complained the Council failed to provide the education provision listed in her child’s education, health and care plan. We found the Council at fault. It failed to fully provide the provision required which caused Miss X’s child avoidable distress and increased anxiety about being out of education. The Council has agreed to apologise and make payment to recognise the injustice caused.