Decision search
Your search has 52139 results
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Leeds City Council (23 016 293)
Statement Upheld Assessment and care plan 01-Sep-2024
Summary: Mr A complained the Council caused delays in implementing his care package. The Council agreed it caused a delay. We found the Council at fault, but it has offered an appropriate remedy. We have not therefore recommended that any further remedy is due.
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Derbyshire County Council (23 016 479)
Statement Upheld Special educational needs 01-Sep-2024
Summary: Mr X complained the Council did not secure the provision in his son’s Education, Health and Care Plan. We have found the Council at fault and it has agreed to remedy the injustice caused.
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Statement Upheld Highway adoption 01-Sep-2024
Summary: We found fault on the complaint of Mr J, Ms K, and Mrs L. The Council failed to secure a bond under the Advance Payments Code of £5,300 against one property. The agreed action remedies the injustice caused.
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London Borough of Wandsworth (23 017 908)
Statement Upheld Homelessness 01-Sep-2024
Summary: Miss X complained the Council failed to consider relevant medical information and as a result placed her in unsuitable interim and temporary accommodation between June and October 2023. There was no fault in how the Council considered the medical information Miss X initially provided. However, the Council was at fault for failing to consider medical evidence she later provided and not reassessing the suitability of the interim accommodation at that point. The Council also delayed accepting the main housing duty which delayed Miss X’s right to request a review of the suitability of accommodation. This caused her distress, uncertainty and meant she stayed in unsuitable accommodation for longer than necessary. The Council has agreed to apologise, make a symbolic payment to Miss X and backdate her Housing Register application.
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Westminster City Council (23 019 159)
Statement Upheld Allocations 01-Sep-2024
Summary: Miss X complained about the Council’s decision to reject her housing register application which she said had left her living in overcrowded conditions. We have found fault by the Council but consider the agreed action of an apology, symbolic payment and new decision provides a suitable remedy.
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Durham County Council (23 020 582)
Statement Closed after initial enquiries Other 01-Sep-2024
Summary: We will not investigate this complaint about the Council’s handling of matters relating to Houses in Multiple Occupation (HMOs) in Mr X’s area. This is because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
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Leicester City Council (24 000 145)
Statement Closed after initial enquiries Allocations 01-Sep-2024
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault. We will not investigate his complaint about the priority awarded on the Council’s housing register because he had a right of review he could have used and because there is insufficient evidence of fault with the Council’s actions.
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Statement Upheld Special educational needs 01-Sep-2024
Summary: Mrs X complained the Council delayed in issuing her child, Y’s, Education, Health and Care Plan and failed to communicate with her during the process. The Council was at fault which caused Mrs X and Y frustration and distress and meant Y missed out on some special educational provision. The Council has agreed to apologise and make a payment to Mrs X.
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Bristol City Council (24 001 686)
Statement Closed after initial enquiries Land 01-Sep-2024
Summary: We will not investigate this complaint about compensation paid under the Land Compensation Act 1973 as Mrs X had the right to have the dispute determined by an independent tribunal.
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Worcestershire County Council (23 019 194)
Statement Upheld Alternative provision 01-Sep-2024
Summary: Miss X complained the Council failed to provide a suitable education for her son between July 2023 and March 2024. We found there was a delay in reviewing Y’s Education Health and Care Plan and a failure to provide an education for Y while he was not attending school. We recommended an apology and payment to recognise the impact.