Decision search
Your search has 327 results
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London Borough of Tower Hamlets (23 014 906)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2024
Summary: We will not investigate this complaint about the Council issuing a Penalty Charge Notice for parking. It would be reasonable for the complainant to use his right to appeal to a parking adjudicator, but we understand the matter is resolved in any event.
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London Borough of Tower Hamlets (22 015 748)
Statement Upheld Domiciliary care 25-Mar-2024
Summary: Mr X complained the Council withdrew his care package and did not reinstate it until a solicitor intervened. The Council was not at fault for withdrawing the care package but was at fault for delay and not being proactive to resolve the situation. It should apologise, make a payment to remedy the injustice to Mr X who had to arrange and pay for his own care, and ensure staff learn lessons from what happened.
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London Borough of Tower Hamlets (23 012 924)
Statement Upheld Other 21-Mar-2024
Summary: Mr B complained that the Council had failed to escalate his complaint about children’s services to stage two of the statutory complaints procedure. We found there was a delay of approximately two months in progressing the complaint to stage two which caused Mr B time and trouble in chasing the Council. The Council has agreed to apologise to Mr B and pay him £100.
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London Borough of Tower Hamlets (23 008 485)
Statement Closed after initial enquiries Other 20-Mar-2024
Summary: We will not investigate this complaint the Council are not street cleaning properly. Any injustice is not significant enough to justify our involvement.
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London Borough of Tower Hamlets (23 016 750)
Statement Closed after initial enquiries Special educational needs 18-Mar-2024
Summary: We will not investigate this complaint about the Council’s failure to make educational provision for the complainant’s daughter. This is because the complaint has been upheld and investigation would not lead to a different outcome.
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London Borough of Tower Hamlets (23 012 022)
Statement Upheld Refuse and recycling 18-Mar-2024
Summary: Mr X complained that the Council regularly failed to collect his household recycling despite him repeatedly reporting issues. We found service failure by the Council in relation to missed recycling collections over several months. We also found the Council’s complaint handling was poor. In recognition of the injustice caused, the Council has agreed to apologise to Mr X and make a payment to him.
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London Borough of Tower Hamlets (23 019 110)
Statement Upheld Parking and other penalties 14-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s rejection of his representations against a penalty charge notice. This is because the Council has cancelled the PCN and apologised to Mr X and this provides a suitable remedy for the complaint.
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London Borough of Tower Hamlets (23 017 891)
Statement Closed after initial enquiries Homelessness 12-Mar-2024
Summary: We will not investigate Mr X’s complaint about the level of the Council’s payment to remedy Mr Y’s injustice following a previous Ombudsman decision. There is insufficient fault in the way the Council considered the level of payment to justify our involvement.
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London Borough of Tower Hamlets (23 016 315)
Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024
Summary: We will not investigate this complaint about parking issues outside the complainant’s home. This is because there is insufficient evidence of fault by the Council and it is unlikely an investigation would lead to a different outcome.
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London Borough of Tower Hamlets (23 003 632)
Statement Upheld Other 12-Mar-2024
Summary: Mr X complained about the actions of the Council, NHS and schools involved with his disabled child, W. The Council was at fault for delay in responding to Mr X’s complaint. This caused him avoidable frustration. To remedy this, the Council will pay Mr X £250. The Council’s complaint response was suitably independent and thorough, so I have not investigated the substantive matters Mr X complained to the Ombudsman about.