Decision search
Your search has 418 results
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Suffolk County Council (23 005 778)
Report Upheld Special educational needs 04-Apr-2024
Summary: Miss X also complained the Council has refused to provide an Education Other Than At School (EOTAS) package for her daughter and is wrongly trying to force her into a school setting. Her daughter has been unable to access education in a school setting for several years and has not received a suitable education.
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Suffolk County Council (23 016 981)
Statement Closed after initial enquiries Charging 19-Mar-2024
Summary: We will not investigate Mr B’s complaint that his mother, Mrs D did not know Mr D would have to pay for his care. This is because we could not add to the Council’s response or make a finding of the kind Mr B wants.
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Suffolk County Council (23 019 579)
Statement Closed after initial enquiries Other 18-Mar-2024
Summary: We will not investigate Miss X’s complaint about a Children Act complaints’ procedure process. There is not enough direct personal injustice to warrant an investigation.
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Suffolk County Council (23 018 535)
Statement Closed after initial enquiries Other 13-Mar-2024
Summary: We will not investigate Mr X’s complaint about the Council’s failure to protect the public’s right of use of his neighbour’s land. This is because there is not enough evidence of fault by the Council and we cannot achieve any worthwhile outcome for Mr X.
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Suffolk County Council (23 008 102)
Statement Upheld Charging 08-Mar-2024
Summary: Miss X complained about the Council’s decision to charge her for care and support, and for backdating the charges, despite earlier telling her she would not have to pay. We found the Council at fault for delays in the re-assessment process, for failing to properly explain its decision, and for failing to acknowledge Miss X’s evidence and vulnerability.
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Suffolk County Council (23 016 415)
Statement Closed after initial enquiries Child protection 05-Mar-2024
Summary: We will not investigate this complaint about the Council’s involvement with the complainant’s family. This is because we cannot consider complaints about matters that were or could be raised in court.
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Suffolk County Council (23 016 757)
Statement Closed after initial enquiries Other 05-Mar-2024
Summary: We will not investigate this complaint about a data protection breach because the Information Commissioner’s Office is better placed to consider the complaint.
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Suffolk County Council (23 015 001)
Statement Closed after initial enquiries Special educational needs 20-Feb-2024
Summary: We will not investigate this complaint about the Council has failed to make appropriate educational provision for a child. This is because it is reasonable for the complainant to use their right of appeal to a tribunal.
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Suffolk County Council (23 004 587)
Statement Upheld Assessment and care plan 20-Feb-2024
Summary: Ms C complains the Council failed to properly assess her needs, provide services, and support her to move into independent living. The Council is at fault for failing to reassess Ms C when there was a change in circumstances, raise her expectations about services it would provide, and support her through a transition period. To remedy the complaint the Council has agreed to apologise to Ms C and make her a symbolic payment. It will also remind staff about the need to review needs when there is a change in circumstances.
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Suffolk County Council (23 015 794)
Statement Closed after initial enquiries Child protection 19-Feb-2024
Summary: We will not investigate this complaint about the care of a child. This is because the complaint is made late, and I see no good reason why it could not have been made sooner. The courts are better placed to consider if there has been a breach of a care order.