Decision search
Your search has 420 results
-
Suffolk County Council (24 000 026)
Statement Closed after initial enquiries Highway repair and maintenance 23-Apr-2024
Summary: We will not investigate this complaint about the Council not mowing the grass on a highway verge when or as often as the complainant expects. There is not enough evidence of fault by the Council or of it causing serious enough injustice to the complainant to warrant our involvement.
-
Suffolk County Council (23 019 226)
Statement Upheld Assessment and care plan 23-Apr-2024
Summary: We will not investigate this complaint about a delay in carrying out Ms X’s care needs assessment and arranging an advocate. The Council has apologised, arranged an advocate, and carried out a care assessment. Further investigation by us would be unlikely to add to this or lead to a different outcome.
-
Suffolk County Council (23 008 813)
Statement Upheld Special educational needs 17-Apr-2024
Summary: Mrs B complained that the Council, in respect of her son C’s special educational needs, had failed to secure occupational therapy and tuition in accordance with his Education, Health and Care Plan. We found fault causing injustice. The Council has agreed to pay Mrs B £1800 for the benefit of C and to continue its efforts to secure the provision.
-
Suffolk County Council (23 016 739)
Statement Closed after initial enquiries Special educational needs 16-Apr-2024
Summary: We will not investigate Ms X’s complaint about the Education Health and Care Plan process for her son. This is because Ms X has appealed to a tribunal and so the case is outside our jurisdiction.
-
Suffolk County Council (23 012 380)
Statement Upheld Special educational needs 15-Apr-2024
Summary: Mr F complained the Council delayed providing his daughter with an assisted listening device. He also says the Council failed to adhere to statutory timescales when dealing with his daughter’s annual review and its communication with him was poor. We find the Council was at fault as it delayed communicating with the school to resolve the issue with the assisted listening device. It also did not adhere to statutory timescales when dealing with Mr F’s daughter’s annual review and it was at fault for its overall communication with Mr F. The Council has agreed to our recommendations to address the injustice caused by fault.
-
Suffolk County Council (23 005 778)
Report Upheld Special educational needs 04-Apr-2024
Summary: Miss X also complained the Council has refused to provide an Education Other Than At School (EOTAS) package for her daughter and is wrongly trying to force her into a school setting. Her daughter has been unable to access education in a school setting for several years and has not received a suitable education.
-
Suffolk County Council (23 018 587)
Statement Closed after initial enquiries Child protection 03-Apr-2024
Summary: We will not investigate Mr X’s complaint about data matters. This is because this complaint is best considered by the Information Commissioner’s Office.
-
Suffolk County Council (23 019 479)
Statement Closed after initial enquiries Other 02-Apr-2024
Summary: We will not investigate this complaint about the Council allegedly breaching the complainant’s confidentiality. This is because the Information Commissioner’s Office is the appropriate body to consider the complaint.
-
Suffolk County Council (23 018 296)
Statement Closed after initial enquiries Domiciliary care 28-Mar-2024
Summary: We will not investigate this complaint about the actions of a care provider supporting Mr B with adult social care on behalf of the Council. Mr B says care workers stole from him, damaged his property, and will not give him information about allegations of harassment by him. There are other bodies better placed to consider these issues, they are the police, an insurance company, and the information commissioner’s office.
-
Suffolk County Council (23 019 382)
Statement Closed after initial enquiries Highway repair and maintenance 27-Mar-2024
Summary: We will not investigate this complaint about highway repair and maintenance because the courts are better placed to consider the complaint.