Decision search
Your search has 311 results
-
Bournemouth, Christchurch and Poole Council (23 017 576)
Statement Closed after initial enquiries Safeguarding 08-Mar-2024
Summary: We will not investigate this complaint about the Council allowing Mr X’s family member to make false allegations about him. There is no evidence of fault by the Council.
-
Bournemouth, Christchurch and Poole Council (23 004 502)
Statement Upheld Alternative provision 07-Mar-2024
Summary: Mrs X complained that the Council failed to provide appropriate education for her son, who has an Education, Health and Care Plan. We find fault by the Council causing an injustice. We have recommended ways to remedy this, which the Council has accepted.
-
Bournemouth, Christchurch and Poole Council (23 012 916)
Statement Closed after initial enquiries Planning applications 26-Feb-2024
Summary: We will not investigate this complaint about the Council’s use of Ordnance Survey mapping data. We consider that further investigation will not lead to a different outcome. Also, we cannot achieve the outcome the complainant is seeking.
-
Bournemouth, Christchurch and Poole Council (23 015 439)
Statement Upheld Refuse and recycling 26-Feb-2024
Summary: Ms Y complained the Council failed to provide her with a bin in accordance with its policy. She also complained the Council gave her conflicting information about the cost of a new bin. We found fault with the Council’s communication. The Council has agreed to amend its online information and provide Ms Y with a new bin free of charge.
-
Bournemouth, Christchurch and Poole Council (23 004 571)
Statement Upheld Assessment and care plan 22-Feb-2024
Summary: Ms X complains the Council was at fault in the way it provided care and support to Mr Y and communicated with her about Mr Y’s care causing distress. We have found no evidence of fault in the way the Council assessed and supported Mr Y’s care and support needs and communicated with Ms X. We found fault by the Council as it delayed carrying out a review of Mr Y’s care and support plan. But this did not cause a significant injustice to Mr Y who was continuing to receive care and support from the Council. So, we have completed our investigation.
-
Bournemouth, Christchurch and Poole Council (23 015 329)
Statement Closed after initial enquiries Charging 19-Feb-2024
Summary: We will not investigate this complaint about the Council charging Mr C for care he received on discharge from hospital in 2022. This is because further investigation by us could not add to the Council’s response.
-
Bournemouth, Christchurch and Poole Council (23 016 550)
Statement Closed after initial enquiries Allocations 13-Feb-2024
Summary: We will not investigate this complaint about the Council’s decision to reject Mr X’s application for its housing register. This is because the complaint relates to events that took place more than 12 months ago and it would have been reasonable for Mr X to bring them to us at the time.
-
Bournemouth, Christchurch and Poole Council (23 015 304)
Statement Closed after initial enquiries Assessment and care plan 12-Feb-2024
Summary: We will not investigate Ms X’s complaint about the Council’s lack of communication, support and payment for a placement at Ms X’s care home. The complaint lies outside our jurisdiction because it is late and there are no good grounds to exercise discretion to consider it now.
-
Bournemouth, Christchurch and Poole Council (23 004 687)
Statement Upheld Special educational needs 08-Feb-2024
Summary: Ms C complained about the Council’s delays during the Education, Health and Care needs assessments process for her daughter. She also says the Council failed to provide her daughter with alternative provision when she stopped attending school. We find the Council was at fault for its delays in issuing Ms C’s daughter’s Education, Health and Care Plan. The Council has agreed to our recommendations to address the injustice caused by fault.
-
Bournemouth, Christchurch and Poole Council (23 015 002)
Statement Closed after initial enquiries Child protection 03-Feb-2024
Summary: We will not investigate this complaint about the Council’s actions in the course of child protection action and in the production of a report the complainant regards as inaccurate. This is because we cannot achieve the outcome the complainant is seeking.