Decision search
Your search has 330 results
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London Borough of Tower Hamlets (22 008 300)
Statement Upheld Allocations 08-May-2023
Summary: there was no fault in the way an Occupational Therapist assessed Mrs X’s housing needs in April 2022 and made recommendations about a suitable type of property. However the Council’s failure to reply to an email from Mrs X’s son accepting an offer to arrange a new assessment was fault. The Council has agreed to apologise for this.
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London Borough of Tower Hamlets (22 002 278)
Statement Upheld Homelessness 01-May-2023
Summary: Miss X complains the Council failed to provide suitable temporary accommodation and failed to correctly assess her housing priority. We have found the Council at fault for the way it administered Miss X’s housing application, for delays in providing Miss X with a right of appeal, and for its record-keeping. We have made recommendations to remedy the injustice caused.
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London Borough of Tower Hamlets (21 018 271)
Statement Upheld Charging 17-Apr-2023
Summary: Miss Y complained about how the Council calculated what her friend Mrs X should pay towards her care. The Council was not at fault in how it decided what Mrs X should pay. The Council was, however, at fault for failing to ensure Mrs X received some of the support in her care plan. The Council will apologise and pay Mrs X £250 in recognition of the frustration this caused.
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London Borough of Tower Hamlets (22 012 809)
Statement Closed after initial enquiries Allocations 10-Apr-2023
Summary: We will not investigate this complaint about the Council’s assessment of Miss X’s housing application. There is insufficient evidence of fault which would warrant an investigation.
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London Borough of Tower Hamlets (22 006 863)
Statement Not upheld Other 02-Apr-2023
Summary: Mr Y complained about the Council’s lack of assistance with his homelessness. The Council was at fault for a failure to progress the homelessness case and issue appropriate decision letters between August 2020 and February 2021. The Council also failed to make proper enquiries about Mr Y’s caring responsibilities in that period but this did not affect the outcome. The Council said it would apologise and pay Mr Y £750 to remedy the frustration and uncertainty caused, which is an appropriate remedy.
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London Borough of Tower Hamlets (21 015 477)
Statement Upheld Covid-19 02-Apr-2023
Summary: Mr Y complained about the Council’s lack of assistance with his homelessness. The Council was at fault for a failure to progress the homelessness case and issue appropriate decision letters between August 2020 and February 2021. The Council also failed to make proper enquiries about Mr Y’s caring responsibilities in that period but this did not affect the outcome. The Council said it would apologise and pay Mr Y £750 to remedy the frustration and uncertainty caused, which is an appropriate remedy.
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London Borough of Tower Hamlets (22 016 698)
Statement Closed after initial enquiries Domiciliary care 29-Mar-2023
Summary: We will not investigate this complaint about adult social care provided to Ms E in her home. This is because the Council has accepted and acknowledged failings in its service and apologised for the stress this caused. The Council has explained how it monitors and intervenes to improve service. It is unlikely we could add to the Council’s investigation or reach a different outcome.
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London Borough of Tower Hamlets (22 017 349)
Statement Closed after initial enquiries Parking and other penalties 26-Mar-2023
Summary: We will not investigate this complaint about the Council’s decision the complainant cannot have a parking permit. This is because there is insufficient evidence of fault by the Council.
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London Borough of Tower Hamlets (22 013 048)
Statement Closed after initial enquiries Other 24-Mar-2023
Summary: We will not investigate this complaint about the complainant’s image being posted on Instagram. This is because the Council is not responsible for the actions complained about.
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London Borough of Tower Hamlets (22 014 433)
Statement Closed after initial enquiries Homelessness 07-Mar-2023
Summary: We will not investigate this complaint about Ms X’s homelessness and housing applications. It would be reasonable for Ms X to go to court about the Council allegedly damaging her health and on some homelessness decisions. Some parts of the complaint are late. We cannot reasonably achieve what Ms X wants.