Decision search
Your search has 661 results
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Essex County Council (23 012 503)
Statement Closed after initial enquiries Special educational needs 15-Dec-2023
Summary: We will not investigate this complaint about the school placement of Miss X’s child. She had a right of appeal to the Special Educational Needs and Disability Tribunal it would be reasonable to use when the Council declined to name the school she preferred in Section I of the child’s Education Health and Care Plan. We cannot act in a supplementary role to that of the Tribunal.
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Essex County Council (23 004 610)
Statement Upheld Special educational needs 14-Dec-2023
Summary: Mr X complains about the delay in the Council issuing an Education, Health and Care Plan for Child Y. He says this meant Child Y was without the support they needed and missed out on the opportunity to attend their preferred school. We find fault with the Council for the delay in issuing Child Y’s Education, Health and Care Plan. The Council has agreed to pay a financial remedy in recognition of the delay.
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Essex County Council (23 012 381)
Statement Closed after initial enquiries Assessment and care plan 14-Dec-2023
Summary: We will not investigate this complaint about the Council’s adult social care charges because it is late.
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Essex County Council (23 013 321)
Statement Closed after initial enquiries Parking and other penalties 14-Dec-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is not enough evidence of fault to justify investigating.
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Essex County Council (23 010 710)
Statement Closed after initial enquiries Assessment and care plan 11-Dec-2023
Summary: We will not investigate this complaint about adult social care. That is because there is not enough evidence of fault to justify our involvement.
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Essex County Council (23 012 054)
Statement Closed after initial enquiries Other 11-Dec-2023
Summary: We will not investigate Mrs X’s complaint about the Council’s decision to refuse her application for a second dropped kerb. This is because there is no sign of fault by the Council.
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Essex County Council (23 012 386)
Statement Closed after initial enquiries Highway repair and maintenance 05-Dec-2023
Summary: We will not investigate this complaint about highway repair because there is not enough evidence of fault to warrant our investigation.
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Essex County Council (23 002 999)
Statement Upheld Highway repair and maintenance 01-Dec-2023
Summary: Mr X complained the Council failed to make reasonable adjustments when he contacted it about car damage he said was caused by a pothole. We found fault because the Council failed to consider Mr X’s request for a reasonable adjustment. To remedy the injustice caused by this fault, the Council has agreed to apologise, share information with relevant officers and review some of its procedures.
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Essex County Council (23 013 670)
Statement Closed after initial enquiries Highway repair and maintenance 30-Nov-2023
Summary: We will not investigate Mr B’s complaint that the Council damaged his property during highway repair works. This is because it is reasonable for Mr B to take the Council to court.
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Essex County Council (23 011 512)
Statement Closed after initial enquiries Assessment and care plan 29-Nov-2023
Summary: We will not investigate this complaint about adult social care charges. This is because it is a late complaint. But even if it were not late, it is unlikely we would find fault. The Council followed the correct process to assess a contribution toward care, so can ask for payment. The person receiving the care was aware they needed to pay and received the service.