Decision search
Your search has 514 results
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London Borough of Croydon (23 003 003)
Statement Closed after initial enquiries Parking and other penalties 12-Jun-2023
Summary: We will not investigate this complaint about a Penalty Charge Notice because Miss Y can reasonably be expected to appeal.
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London Borough of Croydon (23 003 232)
Statement Closed after initial enquiries Council tax 08-Jun-2023
Summary: We cannot investigate this complaint about the Council’s handling of Miss X’s council tax account. This is because it concerns her liability for council tax and she has already used her right to appeal to the Valuation Tribunal.
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London Borough of Croydon (22 013 549)
Statement Upheld Allocations 06-Jun-2023
Summary: the Council is taking far too long to process Miss X’s application to join its Housing Register and make a decision. That is fault and the continuing delay is causing Miss X uncertainty and distress.
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London Borough of Croydon (22 011 652)
Statement Upheld Refuse and recycling 05-Jun-2023
Summary: Mr X complained about the Council’s waste collection at properties managed by his building development company. Mr X complained the Council failed to provide adequate bins at the properties and delayed carrying out a bulky waste collection. He also complained about the Council’s complaint handling. We found no fault regarding the provision of bins but fault in the Council’s handling of the complaint. The Council has agreed to apologise to Mr X and provide a financial remedy.
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London Borough of Croydon (22 016 915)
Statement Not upheld Noise 04-Jun-2023
Summary: Mrs B complained that the Council over many years had failed to take effective action to stop smoke and noise nuisance from a nearby factory. We did not found fault with the Council’s actions.
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London Borough of Croydon (22 014 655)
Statement Upheld Allocations 16-May-2023
Summary: The Council’s decision Mrs X was not in housing need failed properly to consider an OT report about the impact of her current home on her physical health. The Council was also at fault for delays progressing Mrs X’s application and completing a review of its decision. The Council has agreed to apologise, make a payment to Mrs X, review its decision, and act to improve its services.
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London Borough of Croydon (23 000 720)
Statement Closed after initial enquiries Other 15-May-2023
Summary: We will not investigate Mr X’s complaint about the amount of business rates payable for his business premises. This is because the Council is not responsible for setting the rateable value. The Council has billed Mr X correctly based on the rateable value set by the Valuation Office Agency and this is not fault.
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London Borough of Croydon (21 012 716)
Statement Upheld Council tax 15-May-2023
Summary: Mr X complains about the Council pursuing council tax for two properties for which his company owns the freehold. The Council has agreed to increase its remedy.
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London Borough of Croydon (23 000 809)
Statement Closed after initial enquiries Council tax 11-May-2023
Summary: We will not investigate this complaint about council tax and housing benefit arrears. Both decisions were appealable via tribunal and there is not a good reason for the Ombudsman to consider the complaint instead.
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London Borough of Croydon (22 009 164)
Statement Upheld Special educational needs 26-Apr-2023
Summary: We find the Council at fault for its failings to follow the Annual Review and Education Health and Care (EHC) needs reassessment timescales for the complainant’s (Mrs X) son (Y), its failings within Y’s key stage transfer and the way it handled Mrs X’s complaints. These faults caused Y and Mrs X injustice. The Council agreed to issue Y’s final Education Health and Care Plan (EHCP), apologise, make payments to recognise negative impact of the Council’s failings on Y’s education and make payments for Mrs X for distress and time and trouble spent on chasing up the Council’s responses. The Council also agreed some service improvements.