Decision search
Your search has 514 results
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London Borough of Croydon (23 014 034)
Statement Closed after initial enquiries Council tax 23-Jan-2024
Summary: We will not investigate this complaint about misinformation by the Council as there is a right of appeal to a Valuation Tribunal. Further, part of the complaint is out of time.
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London Borough of Croydon (23 016 148)
Statement Closed after initial enquiries Other 18-Jan-2024
Summary: We cannot investigate Mr X’s complaint alleging the Council has failed to keep to the terms of a court order. This is because the matter has already been decided in the courts, so we have no remit to consider.
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London Borough of Croydon (23 013 486)
Statement Closed after initial enquiries Assessment and care plan 18-Jan-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to amend a care needs assessment. She also complains the Council failed to complete a carer’s assessment for her between 2012 and 2019, and about the Council’s handling of her subject access requests. This is because the alleged fault has not caused significant injustice. In addition, there is another body better placed to consider Mrs X’s complaint, and there are no good reasons to exercise discretion to consider the element of Mrs X’s complaint that is late.
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London Borough of Croydon (23 015 505)
Statement Closed after initial enquiries Parking and other penalties 16-Jan-2024
Summary: We will not investigate this complaint about a parking penalty charge notice as Miss X had the right to appeal against it to the independent tribunal, London Tribunals.
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London Borough of Croydon (23 008 339)
Statement Closed after initial enquiries Assessment and care plan 10-Jan-2024
Summary: Mrs D complained about the decision by Croydon Council and NHS South West London Integrated Care Board to discharge her brother, Mr E, from S117 aftercare. We will not look at this complaint because a judge has already considered the issue.
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London Borough of Croydon (23 013 103)
Statement Upheld Child protection 05-Jan-2024
Summary: We will not investigate Mrs X’s complaint about the Council’s refusal to investigate her safeguarding concerns about her son’s school. This is because there is not enough evidence of fault affecting the Council’s decision. We cannot investigate any complaint about the school’s handling of the matter or the actions of school staff as we are barred by law from doing so. The Council acknowledges it delayed in notifying Mrs X of its decision to refuse her application for a personal budget and in responding to her Stage 1 complaint but its offer to pay her £400 provides a suitable remedy for the issue.
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London Borough of Croydon (22 012 825)
Statement Upheld Homelessness 04-Jan-2024
Summary: Mr X complained about the way the Council managed his homeless application. We found the Council at fault for excessive delay in making decisions on his case and failing to provide interim accommodation. The Council has agreed to our recommendations to remedy the injustice.
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London Borough of Croydon (23 002 793)
Statement Upheld Licensing 04-Jan-2024
Summary: Mr A complains the Council has delayed investigating his reports of an alleged planning control breach caused by a neighbouring property owner. We have found evidence of fault by the Council including significant delay of nearly two years. We have upheld the complaint and completed the investigation because the Council accepts our remedy.
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London Borough of Croydon (23 008 587)
Statement Closed after initial enquiries Other 03-Jan-2024
Summary: We will not investigate this complaint about eligibility for free school meals. This is because schools, not the Council, decide eligibility using criteria set by central government.
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London Borough of Croydon (23 002 824)
Statement Upheld Transition from childrens services 19-Dec-2023
Summary: Ms X complained the Council failed to put in place respite service for her child, Y, when they transitioned from children’s to adult social services. The Council was at fault. It failed to properly consider whether there was a need for a respite service for Ms X and Y. The Council has agreed to apologise to Ms X and pay her a symbolic amount of £250 for the distress and uncertainty the matter caused her. It will also review with staff the importance of following up the request for a respite service and offering carers an assessment of needs.