Decision search
Your search has 198 results
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City of York Council (21 001 436)
Statement Closed after initial enquiries Planning applications 05-May-2022
Summary: We will not investigate Mr X’s complaint about the Council’s handling of a planning enforcement matter. This is because there is not enough evidence of fault.
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City of York Council (21 018 128)
Statement Closed after initial enquiries Other 04-May-2022
Summary: Mr X complains about the Council’s handling of matters relating to the clean-up of paint and graffiti which had been targeted towards his home. We will not investigate the complaint because an investigation is unlikely to add to the Council’s own investigation or lead to a different outcome.
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City of York Council (22 000 278)
Statement Closed after initial enquiries Other 26-Apr-2022
Summary: We will not investigate this complaint about comments made about the complainant, which she considers to be defamation and slander. This is because these are matters better decided in court. The complaint that the Council have not properly recorded information is a matter for the Information Commissioner who is best placed to investigate complaints about data protection matters. We cannot investigate any matters that have been subject to an employment tribunal.
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City of York Council (22 000 785)
Statement Closed after initial enquiries Highway repair and maintenance 25-Apr-2022
Summary: We will not investigate this complaint about the Council’s failure to repair potholes. This is because it is reasonable for Mr C to apply for an order from the court.
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City of York Council (21 012 834)
Statement Upheld Residential care 07-Apr-2022
Summary: We will not investigate this complaint about how the Council considered concerns Mrs X raised in relation to care her mother received whilst in a residential home. There is insufficient evidence of fault in how the Council considered the concerns to warrant further investigation. The Council was at fault for failing to explain the outcome of the investigation to Ms X. The Council has agreed to apologise to Mrs X and write to her with its findings. That remedies any injustice caused.
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City of York Council (21 007 546)
Statement Upheld Allocations 04-Apr-2022
Summary: Ms X complained the Council failed to consider all her circumstances when determining her rehousing band, in particular the impact on her mental health. The re-banding decision was made on behalf of the Council by one of its partners. The Council is unable to demonstrate all evidence was taken into consideration which is fault. The Council has now given Ms X gold priority banding which is a suitable remedy.
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City of York Council (21 013 585)
Statement Upheld Parking and other penalties 03-Apr-2022
Summary: Miss X complained about the Council’s failure to issue a parking permit, poor handling of her complaint and failure to properly consider her request for compensation. Miss X said she incurred extra costs, frustration in finding alternative parking and chasing the Council’s response. We found the Council at fault and recommended it apologise to Miss X, pay £144.80 and act to prevent recurrence.
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City of York Council (21 018 183)
Statement Closed after initial enquiries Refuse and recycling 31-Mar-2022
Summary: We will not investigate this complaint that the Council failed to collect items after Ms X paid for a ‘bulky waste collection’ as any fault by the Council has not caused significant injustice to Ms X.
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City of York Council (21 018 262)
Statement Closed after initial enquiries Rights of way 31-Mar-2022
Summary: We will not investigate this complaint about highway maintenance. There is insufficient evidence of significant injustice to Mr X which would warrant an investigation.
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City of York Council (21 016 988)
Statement Closed after initial enquiries Parking and other penalties 28-Mar-2022
Summary: We will not investigate this complaint about a Penalty Charge Notice because there is insufficient evidence of fault by the Council.