Decision search
Your search has 198 results
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City of York Council (22 008 225)
Statement Closed after initial enquiries Highway repair and maintenance 02-Oct-2022
Summary: We will not investigate this complaint about highway maintenance. This is because the court is better placed to consider the complaint and it is reasonable to expect Mr Y to use his right to approach the court about the matter.
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City of York Council (21 016 897)
Statement Upheld Assessment and care plan 29-Sep-2022
Summary: Ms X complained about the Council’s handling of her disabled son, Mr F’s care between 2020 and 2022 following a safeguarding investigation. There was fault identified by a safeguarding investigation around the care Mr F received at a care home commissioned by the Council. There was then poor communication and delay in putting funding in place when Mr F moved into a temporary care home. The Council agreed to apologise and pay Ms X a total of £600 to remedy the distress and uncertainty caused by the faults. There was no fault in the Council issuing Ms X with an invoice for outstanding care fee contributions or with how it managed Mr F’s move to a permanent supported living placement.
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City of York Council (22 007 040)
Statement Closed after initial enquiries Council tax 27-Sep-2022
Summary: We will not investigate this complaint about enforcement action the Council took for council tax arrears. This is because there is insufficient evidence of fault by the Council.
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City of York Council (22 007 797)
Statement Closed after initial enquiries Assessment and care plan 26-Sep-2022
Summary: We will not investigate Ms C’s complaint about lack of care and support from the Council. This is because it is unlikely we would find enough evidence of fault with the actions taken by the Council to warrant an ombudsman investigation.
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City of York Council (22 006 407)
Statement Closed after initial enquiries Special educational needs 11-Sep-2022
Summary: We will not investigate this complaint about the Council’s failure to issue final Education Health and Care Plans for Mrs X‘s son following reviews of the Plan in 2019-20 and 2020-21. The fault in the form of delay by the Council is unlikely to have caused sufficient injustice to warrant investigation by us.
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City of York Council (21 013 797)
Statement Upheld Enforcement 25-Aug-2022
Summary: Mr X complained the Council failed to take appropriate and timely enforcement action regarding a breach of planning control near his home. He says his outlook is now unsightly and he has spent a significant amount of time and effort progressing the matter with the Council. We find the Council failed to update Mr X with the action it was taking causing injustice to him. We recommend it apologises to Mr X, pays him £300 and acts to prevent recurrence.
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City of York Council (22 006 033)
Statement Closed after initial enquiries Refuse and recycling 17-Aug-2022
Summary: We will not investigate Mrs X’s complaint about the Council missing some of her bin collections. The matters complained of did not cause Mrs X such a significant personal injustice to warrant an investigation.
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City of York Council (21 016 898)
Statement Upheld Council tax 15-Aug-2022
Summary: Ms X complained about how the Council handled her council tax account. Specifically, she complained the Council failed to award her a single person discount and council tax support and delayed in updating her council tax account. The Council was delayed in updating Ms X’s account. However, it has apologised and offered to set up a payment plan which is appropriate to remedy the injustice caused. The Council was not at fault in how it awarded Ms X single person discount and council tax support.
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City of York Council (21 011 789)
Statement Upheld Transition from childrens services 15-Aug-2022
Summary: Mr and Mrs X complained the Council poorly managed their child, Y’s, transition from children’s services to adult services as a care leaver. They say this caused them and Y distress and affected Y’s health. They also say the Council handled their complaint poorly. The Council is at fault. There were faults during the transition planning process and with complaints handling. The Council has agreed to apologise to Mr and Mrs X and Y, make remedy payments in recognition of the uncertainty and distress caused and act to improve its services.
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City of York Council (21 016 917)
Statement Upheld Parking and other penalties 28-Jul-2022
Summary: Miss X complained the Council failed to consider the impact on her guest house business when it introduced its digital parking permits. Miss X also says the system is not flexible or suitable for guesthouse businesses when requesting or amending online permits. She says this has caused her frustration, confusion, and anxiety as well as monetary loss. We find fault with the Council for failing to properly explain its concessions and failing to consult trade organisations about implementing digital parking. This caused an injustice to Miss X, however, we are satisfied the Council has now remedied any injustice caused. We do not find fault with the Council for the implementation or flexibility of the online digital system.