Decision search
Your search has 198 results
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City of York Council (22 010 898)
Statement Closed after initial enquiries Parking and other penalties 23-Nov-2022
Summary: We will not investigate Mr X’s complaint the Council issued a penalty charge notice for parking in a restricted area. Mr X can reasonably use his right of appeal to the Traffic Penalty Tribunal.
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City of York Council (22 000 366)
Statement Upheld Assessment and care plan 21-Nov-2022
Summary: The Council accepts there were delays in financial assessments and reviews of Ms K’s care, errors in the transport provision, and a failure to carry out a carers’ assessment. It has apologised and reinstated transport. It will reimburse Mr X’s costs for the transport he provided and offer carers’ assessments to Mr and Mrs X. There was no fault in the calculation of Ms K’s contribution towards the cost of her care, however, and no reason why the Council should waive the outstanding contribution.
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City of York Council (22 009 856)
Statement Closed after initial enquiries Planning applications 18-Nov-2022
Summary: We will not investigate this complaint the Council failed to properly consider a planning application. Although the Council was at fault, that did not cause the complainant a significant injustice.
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City of York Council (22 000 412)
Statement Upheld Direct payments 18-Nov-2022
Summary: Ms C complained the Council has failed to set up the agreed Direct Payment to pay her for five hours a week of support with regards to her father’s care. We did not find fault with regards to the decision that a direct payment was no longer required to support Mr F with social outings, once he had gone into hospital. However, the Council failed to communicate clearly with Ms C about this. The Council has agreed to apologise for this.
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City of York Council (22 010 459)
Statement Closed after initial enquiries Planning applications 15-Nov-2022
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complainant has not suffered significant injustice.
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City of York Council (22 009 413)
Statement Closed after initial enquiries Noise 27-Oct-2022
Summary: We will not investigate this complaint about the Council’s decision not to provide extra hedging or screening along the boundary between the road where the complainant lives and communal gardens of Council owned properties. There is not enough evidence of fault in the Council’s actions to justify an investigation.
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City of York Council (22 006 869)
Statement Upheld Refuse and recycling 23-Oct-2022
Summary: Mr L complains in relation to a number of missed garden waste collections by the Council. He also says the Council’s customer service and complaints process has been poor. We found fault by the Council, which had already fully acknowledged its failings and the unsatisfactory service provided. This caused Mr L an injustice and the Council has agreed to our recommendations to remedy this.
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City of York Council (22 001 187)
Statement Upheld Charging 16-Oct-2022
Summary: Mrs F complained about the Council’s decision to apply a top up on her mother’s care charge contributions. She also complained about the advice and support she received. We found fault in the way the Council applied its top up charge and the support it provided Mrs F with finding suitable care homes for her mother. The Council agreed to apologise to Mrs F, remove its top up charges, and make payment to acknowledge the injustice this caused her.
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City of York Council (22 006 774)
Statement Closed after initial enquiries Managing council tenancies 09-Oct-2022
Summary: We will not investigate this complaint about the Council as a registered social housing provider because we have no jurisdiction to investigate.
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City of York Council (22 008 647)
Statement Closed after initial enquiries Highway repair and maintenance 06-Oct-2022
Summary: We will not investigate this complaint about street numbering. This is because any fault has not caused him a significant personal injustice.