Decision search
Your search has 198 results
-
City of York Council (22 015 072)
Statement Upheld Charging 15-Nov-2023
Summary: There was fault by the Council which failed to address Mr X’s complaint about the Deprivation of Liberty Safeguards for his mother Mrs Y. There was also delay in giving feedback on safeguarding enquiries. This caused avoidable distress, frustration and time and trouble. The Council will apologise, make Mr X a symbolic payment and review its procedures for requests for standard authorisations.
-
City of York Council (23 007 897)
Statement Closed after initial enquiries Commercial and contracts 10-Nov-2023
Summary: We will not investigate Mr X’s complaint about the Council’s failure to fulfil its promise to enter into a tenancy agreement with his business. This is because we cannot achieve any worthwhile outcome for Mr X. The courts are better placed to determine if the Council has breached the terms of any formal or informal contract and to decide any losses or remedy for the impact of its actions.
-
City of York Council (23 002 741)
Statement Not upheld Enforcement 03-Sep-2023
Summary: Mr X complained about the Council’s actions when it served a planning enforcement notice on his son, a minor. We will not investigate this complaint further. This is because there is ongoing enforcement action. Mr X can raise his concerns about service of the enforcement notice with the court, should it go that far.
-
City of York Council (23 003 984)
Statement Closed after initial enquiries Special educational needs 21-Aug-2023
Summary: We will not investigate this complaint about the Education Health and Care Plan process when the complainant moved into the Council’s area. This is because the claimed injustice is not significant enough to warrant an investigation.
-
City of York Council (23 005 471)
Statement Closed after initial enquiries Highway repair and maintenance 19-Jul-2023
Summary: We will not investigate Mr B’s complaint that his property is being damaged due to the Council’s failure to maintain the road outside his home. This is because it is reasonable for Mr B to take the Council to court, which is in the best position to decide the matter.
-
City of York Council (22 018 188)
Statement Closed after initial enquiries Rights of way 10-Jul-2023
Summary: We will not investigate this complaint about the Council’s refusal to ensure a hedge overgrowing the highway is cut back. The Council has provided evidence the hedge is due to be cut back within four weeks of this decision statement. Further investigation will not lead to a different outcome.
-
City of York Council (23 003 514)
Statement Closed after initial enquiries Councillor conduct and standards 02-Jul-2023
Summary: We will not investigate this complaint about a committee meeting because it is unlikely we would find fault and the courts are better placed to deal with the complaint.
-
City of York Council (23 002 454)
Statement Closed after initial enquiries Traffic management 28-Jun-2023
Summary: Mr X complains about the Council’s handling of the installation of speed bumps in his road and its response to his concerns about the noise they generate. We will not investigate the complaint because we are unlikely to find evidence of fault by the Council sufficient to warrant an investigation.
-
City of York Council (22 017 655)
Statement Upheld Charging 27-Jun-2023
Summary: The Council’s adult social care charging policy says it charges people for the expected costs of their care, and, if they receive less care than they paid for, it will only review their invoices and refund them once a year. There is no fault in this approach, as the law does not prevent the Council from taking it. However, the Council offered to review Mr B’s invoices more regularly if he wanted, and, although his daughter complained about the infrequent reviews, did not do so. This was fault by the Council. It was also at fault for its handling of Mr B’s daughter’s complaint. It has now agreed to consider offering Mr B more regular reviews of his invoices. It has also agreed to apologise to Mr B’s daughter, and to make a symbolic payment to recognise her injustice.
-
City of York Council (23 002 531)
Statement Closed after initial enquiries Planning applications 14-Jun-2023
Summary: We will not investigate this complaint about how the Council dealt with a planning application. This is because the complaint is late.