Decision search
Your search has 198 results
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City of York Council (21 006 851)
Statement Closed after initial enquiries Other 14-Sep-2021
Summary: Mr X complains the Council has not allowed him to install a dropped kerb. We will not investigate this complaint as there is insufficient evidence of fault by the Council.
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City of York Council (21 004 625)
Statement Closed after initial enquiries Other 07-Sep-2021
Summary: Mr X complains about the Council’s introduction of a new road layout in his town. We will not investigate this complaint. This is because there is not enough evidence of fault which warrants our involvement.
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City of York Council (21 004 832)
Statement Closed after initial enquiries Refuse and recycling 18-Aug-2021
Summary: We will not investigate this complaint about the Council not collecting the complainant’s garden waste on the due day. The complainant has not been caused injustice that warrants our involvement.
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City of York Council (21 004 873)
Statement Closed after initial enquiries Refuse and recycling 18-Aug-2021
Summary: We will not investigate Mr X’s complaint about the Council’s bin crews leaving bins across his driveway, or how the Council dealt with his complaint about it. The injustice Mr X claims from the bin matter is not serious enough to warrant our involvement and the use of public money. We will not investigate the Council’s complaint procedure in isolation where we are not dealing with the issue which gave rise to the complaint.
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City of York Council (21 002 867)
Statement Closed after initial enquiries Residential care 17-Aug-2021
Summary: We will not investigate Mrs B’s complaint about the actions of her late father’s, Mr C’s care provider. This is because further investigation could not add to the care provider’s response or make a finding of the kind Mrs B wants. We are satisfied an apology and changes to policies and procedures remedies the injustice.
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City of York Council (20 012 756)
Statement Closed after initial enquiries Planning applications 11-Aug-2021
Summary: Ms X complains about how the Council dealt with a planning application in which it had an interest. The Ombudsman discontinued this investigation because Ms X has not suffered a personal injustice to warrant pursuit of the complaint.
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City of York Council (20 007 567)
Statement Upheld Enforcement 20-Jul-2021
Summary: the Council failed to refer to a plan requiring a bathroom window to be obscure glazed and fixed shut in the decision notice for a planning application. That means the Council cannot take action now the neighbour has installed an opening window. An apology and payment to Mr B to provide screening and to reflect his time and trouble is satisfactory remedy.
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City of York Council (21 003 163)
Statement Closed after initial enquiries Council tax 20-Jul-2021
Summary: Mr X complains that the Council unreasonably applied the empty homes premium to his property. The Ombudsman will not investigate this complaint because any dispute about the determination of the policy can only be challenged in the courts by judicial review. Further, any dispute about his liability for the premium to his property could be appealed to a Valuation Tribunal.
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City of York Council (21 003 218)
Statement Closed after initial enquiries Refuse and recycling 15-Jul-2021
Summary: We will not investigate Mr X’s complaint about the Council’s bin collection staff scratching his car. It is reasonable for Mr X to use the legal remedy available to him through the courts. We will not investigate the Council’s claim and complaint process, as we are not investigating the core legal liability matter giving rise to the complaint.
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City of York Council (20 008 734)
Statement Upheld Covid-19 12-Jul-2021
Summary: Mrs X complains about the care her mother received at Care Home A, which the Council is accountable for, a lack of support from the Council over her concerns and a failure to deal properly with a Deprivation of Liberty Safeguard (DoLS). The Council accepts it was at fault over the handling of the DoLS and has apologised. There is no other evidence of fault causing injustice which warrants a remedy.