Decision search
Your search has 198 results
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City of York Council (21 006 314)
Statement Closed after initial enquiries Domiciliary care 25-Nov-2021
Summary: We will not investigate Mrs B’s late complaint about the care provided to her father, Mr C. This is because we are satisfied with the actions taken by the Council. There is no good reason to exercise discretion in this case.
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City of York Council (21 010 784)
Statement Closed after initial enquiries Council tax 24-Nov-2021
Summary: We will not investigate Mr X’s complaint that the Council refused to grant a council tax reduction on a property he owns which was empty due to the Covid-19 restrictions. We cannot lawfully question council tax policy or achieve the outcome Mr X wants.
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City of York Council (21 009 200)
Statement Closed after initial enquiries Safeguarding 22-Nov-2021
Summary: We will not investigate Mrs B’s complaint about the Council’s safeguarding investigation into her concerns about her daughter, Ms C, being bullied. This is because there is not enough evidence of fault with the actions taken by the Council to warrant an Ombudsman investigation. It would be reasonable for Mrs B to ask the Information Commissioner’s Office (ICO) to consider her complaint about the Council sharing data she believes it should not have shared.
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City of York Council (21 001 925)
Statement Upheld Planning applications 18-Nov-2021
Summary: Mr X complains the Council failed to consult him regarding changes to his neighbour’s plans for an extension which will overshadow his home. There was fault by the Council, but this did not cause injustice to Mr X.
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City of York Council (20 014 180)
Statement Upheld Charging 17-Nov-2021
Summary: The Council accepted it was at fault for not reviewing Mr Y’s care and support plan earlier given that his support services stopped due to the COVID-19 pandemic. It will apologise, refund the contributions Mr Y paid to the cost of his care in that period and waive the invoices that remain outstanding. It will also pay Mr X £200 for his time and trouble pursuing the matter on Mr X’s behalf.
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City of York Council (21 005 049)
Statement Upheld Trees 05-Nov-2021
Summary: We will not investigate this complaint about the removal of trees from a local park. This is because the Council has already offered a proportionate remedy and there is not enough significant injustice remaining to justify our investigation.
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City of York Council (20 006 711)
Statement Upheld Planning applications 23-Sep-2021
Summary: Mr X complains about the way the Council granted planning permission for a House in Multiple Occupation (HMO). He says the Council failed to properly investigate his objections, failed to follow its own guidelines, and failed to engage with his questions. Mr X says this caused him to lose confidence in the planning process. He says another HMO in the area will increase the potential for antisocial behaviour and parking problems. The Ombudsman finds the Council at fault for delays updating its HMO database. However, the Ombudsman does not find the fault caused Mr X an injustice.
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City of York Council (21 007 417)
Statement Closed after initial enquiries Parking and other penalties 23-Sep-2021
Summary: We will not investigate this complaint about the Council’s escalation of a penalty charge notice as the Council has resolved the matter.
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City of York Council (20 009 040)
Statement Not upheld Licensing 16-Sep-2021
Summary: Mr C complained the Council was at fault for not awarding him a hackney carriage taxi licence, failing to follow its own policy and guidelines and for proposals to place conditions on vehicles that licences could be released to in the future. Mr C also said that the Council did not follow its own timescales when dealing with his complaint. We find no fault with the Council’s decision not to award a licence to Mr C and related matters.
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City of York Council (21 005 105)
Statement Closed after initial enquiries Safeguarding 15-Sep-2021
Summary: We will not investigate this complaint about the alleged misconduct by Council staff dealing with an issue raised by the complainant. This is because it is unlikely a further investigation would add to the Council’s response.