Decision search
Your search has 441 results
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Suffolk County Council (23 019 255)
Statement Upheld School transport 11-Nov-2024
Summary: Mrs B complained that the Council failed to provide transport for her son, C to attend his educational provisions for almost a year. We found the Council, failed to provide transport, delayed excessively in reaching a decision on C’s eligibility for transport and also in offering Mrs B a personal travel budget. The Council has agreed to apologise to Mrs B, pay her £500 and improve its procedures for the future.
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Suffolk County Council (24 009 102)
Statement Closed after initial enquiries Special educational needs 08-Nov-2024
Summary: We will not investigate Mr X’s complaint about Education Health and Care Plan matters. It is unlikely we could find he has been caused any direct significant injustice because of significant fault.
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Suffolk County Council (23 019 930)
Statement Upheld Alternative provision 05-Nov-2024
Summary: the Council delayed putting in place education for Miss B’s daughter, failed to put in place sufficient education, failed to put in place some of the provision in her daughter’s education, health and care plan and delayed completing the annual review for that plan. An apology, allocation of a budget to be used for Miss B’s daughter’s benefit, payment to Miss B and reminder to officers is satisfactory remedy.
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Suffolk County Council (24 009 231)
Statement Closed after initial enquiries School transport 04-Nov-2024
Summary: We will not investigate this complaint about the Council’s Post 16 transport policy and its decision not to provide transport for Mr X’s daughter, Y.
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Suffolk County Council (23 017 875)
Statement Upheld Child protection 29-Oct-2024
Summary: Ms X complained about the Council’s failure to ensure suitable support and accommodation was available when she moved to a different council area in a crisis situation involving her daughter. We found the Council was at fault because it did not make the referral when it said it would. The Council has already apologised, and this is an appropriate remedy for the distress experienced by Ms X. We found no evidence the Council told Ms X to move to the new area.
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Suffolk County Council (23 021 147)
Statement Upheld Special educational needs 24-Oct-2024
Summary: Miss X complains about the time taken by the Council to assess her child’s special educational needs and issue an Education, Health and Care Plan. Miss X also complains of the lack of communication from the Council. The Council has acknowledged it is at fault and the fault caused injustice to Miss X and her family. The Council has agreed to remedy the injustice caused to the family.
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Suffolk County Council (24 008 359)
Statement Closed after initial enquiries Child protection 23-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council failed to act on a safeguarding referral regarding his child. This is because there is insufficient evidence of fault in how the Council decided the matter was not a safeguarding issue. The Council apologised for its poor communication, and further investigation is unlikely to achieve any additional outcome.
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Suffolk County Council (23 021 200)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains about the way the Council handled her complaint regarding her child, Y’s, education, health and care plan and its failure to provide some of the provision outlined in the Plan. The Council acknowledges it was at fault and offered to adequately remedy the injustice to Y. However, the Council has not provided Mrs X with a response to her request for information. The Council has now agreed to provide a response to her request and apologise for the delay.
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Suffolk County Council (24 009 843)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Suffolk County Council (24 001 732)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Miss B complained that the Council delayed in completing an Education, Health and Care (EHC) needs assessment for her son, C and issuing an EHC Plan. We have found fault in the Council’s actions. It has agreed to apologise to Miss B and pay her £500.