Decision search
Your search has 470 results
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Suffolk County Council (23 017 875)
Statement Upheld Child protection 29-Oct-2024
Summary: Ms X complained about the Council’s failure to ensure suitable support and accommodation was available when she moved to a different council area in a crisis situation involving her daughter. We found the Council was at fault because it did not make the referral when it said it would. The Council has already apologised, and this is an appropriate remedy for the distress experienced by Ms X. We found no evidence the Council told Ms X to move to the new area.
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Suffolk County Council (23 021 147)
Statement Upheld Special educational needs 24-Oct-2024
Summary: Miss X complains about the time taken by the Council to assess her child’s special educational needs and issue an Education, Health and Care Plan. Miss X also complains of the lack of communication from the Council. The Council has acknowledged it is at fault and the fault caused injustice to Miss X and her family. The Council has agreed to remedy the injustice caused to the family.
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Suffolk County Council (24 008 359)
Statement Closed after initial enquiries Child protection 23-Oct-2024
Summary: We will not investigate Mr X’s complaint the Council failed to act on a safeguarding referral regarding his child. This is because there is insufficient evidence of fault in how the Council decided the matter was not a safeguarding issue. The Council apologised for its poor communication, and further investigation is unlikely to achieve any additional outcome.
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Suffolk County Council (23 021 200)
Statement Upheld Special educational needs 22-Oct-2024
Summary: Mrs X complains about the way the Council handled her complaint regarding her child, Y’s, education, health and care plan and its failure to provide some of the provision outlined in the Plan. The Council acknowledges it was at fault and offered to adequately remedy the injustice to Y. However, the Council has not provided Mrs X with a response to her request for information. The Council has now agreed to provide a response to her request and apologise for the delay.
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Suffolk County Council (24 009 843)
Statement Closed after initial enquiries Parking and other penalties 22-Oct-2024
Summary: We will not investigate this complaint about an unsuccessful application for a dropped kerb. This is because there is insufficient evidence of fault by the Council.
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Suffolk County Council (24 001 732)
Statement Upheld Special educational needs 21-Oct-2024
Summary: Miss B complained that the Council delayed in completing an Education, Health and Care (EHC) needs assessment for her son, C and issuing an EHC Plan. We have found fault in the Council’s actions. It has agreed to apologise to Miss B and pay her £500.
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Suffolk County Council (23 002 800)
Statement Upheld Charging 21-Oct-2024
Summary: There was fault by the Council. It delayed carrying out a financial assessment which led to distress and uncertainty when the family were told of the fees owed a year later. The Council has apologised and waived the fees owed which remedies the injustice caused.
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Suffolk County Council (24 006 647)
Statement Closed after initial enquiries Assessment and care plan 15-Oct-2024
Summary: We will not investigate Miss X’s complaint about the Council’s decision to reduce her direct payments. There is not enough evidence of fault to justify our involvement.
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Suffolk County Council (24 008 375)
Statement Closed after initial enquiries Special educational needs 14-Oct-2024
Summary: We will not investigate Mrs X’s complaint the Council delayed finalising her child, Y’s, Education, Health and Care Plan following a Tribunal order and about delays in securing Y’s educational provision. This is because the Council apologised for the delays, and further investigation is unlikely to achieve any additional outcome. We cannot investigate the Council’s conduct during the Tribunal process.
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Suffolk County Council (24 009 546)
Statement Closed after initial enquiries Charging 13-Oct-2024
Summary: We will not investigate Mrs X’s complaint about her late mother’s care charges. The complaint is late and there are no good reasons to consider it now.