Decision search
Your search has 46978 results
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Birmingham City Council (23 016 927)
Statement Closed after initial enquiries Other 12-Mar-2024
Summary: We will not investigate this complaint about the Chair of a school’s Interim Executive Board. This is because the complaint does not meet the tests in our Assessment Code on how we decide which complaints to investigate. We have no powers to investigate complaints about the internal management of schools.
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Liverpool City Council (23 016 938)
Statement Closed after initial enquiries School transport 12-Mar-2024
Summary: We will not investigate this complaint about the home to school transport provided to the complainant’s child. There is not enough evidence of fault by the Council and an investigation would not lead to a different outcome.
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The Abbeyfield Newcastle Upon Tyne Society Limited (23 016 814)
Statement Closed after initial enquiries Residential care 12-Mar-2024
Summary: We will not investigate this complaint about poor care records, missing items, breach of care standards and lack of inventory dating back to 2017. This is because we could achieve nothing more than Ms B has been advised by the Care Provider even if we investigated.
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London Borough of Tower Hamlets (23 016 846)
Statement Closed after initial enquiries Disabled children 12-Mar-2024
Summary: We will not investigate this complaint about the Council refusing an appeal for a blue badge. This is because we are unlikely to find fault by the Council which carried out a mobility assessment in accordance with government guidance. It is not our role to question the merits of a properly made decision.
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London Borough of Hackney (23 016 881)
Statement Closed after initial enquiries Allocations 12-Mar-2024
Summary: We will not investigate Ms X’s complaint about the wait for rehousing through the Council’s housing register. There is insufficient evidence of fault to warrant our involvement. We cannot investigate her complaint about disrepair because we cannot investigate a council’s actions when it is acting as a manager of social housing.
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Transport for London (23 016 701)
Statement Closed after initial enquiries Parking and other penalties 12-Mar-2024
Summary: We will not investigate Mr X’s complaint about a penalty charge notice issued by Transport for London. This is because there is not enough evidence of fault by the authority. Transport for London has also now agreed to refund part of Mr X’s payment for the penalty charge notice and this provides a suitable remedy for the complaint. It is therefore unlikely we could achieve anything more for Mr X by investigating further.
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Durham County Council (23 018 095)
Statement Closed after initial enquiries Council tax 11-Mar-2024
Summary: We will not investigate this complaint about Council tax liability because it would be reasonable for Miss B to use her right of appeal to a Valuation Tribunal.
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Calderdale Metropolitan Borough Council (23 018 096)
Statement Closed after initial enquiries Highway repair and maintenance 11-Mar-2024
Summary: We will not investigate Ms X’s complaint about the Council’s failure to maintain land she believes it is responsible for. This is because the Council disputes responsibility for the land and we cannot decide if it is correct. We cannot therefore achieve any worthwhile outcome for Ms X by investigating the matter further.
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London Borough of Barking & Dagenham (23 018 689)
Statement Upheld Other 11-Mar-2024
Summary: The Ombudsman previously recommended the Council respond to Mrs X’s stage two statutory children’s complaint within 65 working days. The Council was at fault for failing to comply with that recommendation. This caused Mrs X frustration for which the Council will pay her £150 and complete the stage two response. The Council will also prepare a database of officers who can carry out stage two investigations to prevent the fault happening again.
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North Somerset Council (23 017 642)
Statement Closed after initial enquiries Transport 11-Mar-2024
Summary: We will not investigate this complaint about the Council’s blue badge application process. This is because Miss B has not been caused a significant personal injustice by the Council’s actions.