Decision search
Your search has 53111 results
-
Devon County Council (24 023 087)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We cannot investigate Ms X’s complaint the Council delayed in arranging support for her mother to return home. The Court of Protection has already considered the substantive matters, therefore we have no jurisdiction to investigate.
-
London Borough of Barnet (25 000 014)
Statement Closed after initial enquiries Homelessness 14-Jul-2025
Summary: We will not investigate this complaint about the Council’s homelessness support. There is not enough evidence of fault to justify our involvement.
-
Gloucestershire County Council (24 023 237)
Statement Closed after initial enquiries Highway repair and maintenance 14-Jul-2025
Summary: We will not investigate this complaint about highway maintenance because there is not enough evidence of fault to justify investigating.
-
London Borough of Bromley (24 023 128)
Statement Closed after initial enquiries Transport 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s decision to refuse his blue badge application. This is because there is insufficient evidence of fault by the Council to warrant an investigation.
-
East Devon District Council (24 023 167)
Statement Closed after initial enquiries Disabled facilities grants 14-Jul-2025
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his disabled facilities grant application. This is because there is insufficient evidence of fault causing sufficient injustice to justify our involvement.
-
Barnsley Metropolitan Borough Council (24 023 213)
Statement Closed after initial enquiries Antisocial behaviour 14-Jul-2025
Summary: We will not investigate Mrs X’s complaint the Council failed to take appropriate action to investigate her reports of anti-social behaviour from her neighbours. This is because there is insufficient evidence of fault.
-
Brighton & Hove City Council (24 020 811)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate Ms X’s complaint about the support provided to her by the Council’s adult social care service. There is insufficient evidence of fault and it is unlikely an investigation would lead to a different outcome.
-
Community Case Management Ltd (24 023 412)
Statement Closed after initial enquiries Domiciliary care 14-Jul-2025
Summary: We will not investigate Miss X’s complaint about the care provider’s handling of concerns she raised about one of her mother’s support workers and of restrictions that were placed on her by the care provider. This is because an investigation would not lead to any worthwhile outcomes.
-
West Sussex County Council (24 010 436)
Statement Closed after initial enquiries Assessment and care plan 14-Jul-2025
Summary: We will not investigate this complaint about the standard of care and support in the complainant’s relative’s care home. This is because the substantive matters have been to court or could reasonably have been raised with the court, plus we are unlikely to find fault with more recent complaint matters. Finally, we cannot achieve the outcome requested.
-
Surrey County Council (24 007 437)
Statement Upheld Special educational needs 14-Jul-2025
Summary: Ms X complained the Council failed to provide her son with alternative provision and the specialist provision set out in his Education Health and Care Plan when they moved to its area. She also complained it took too long to issue her son’s final Education Health and Care Plan and communicated poorly with her. We found fault by the Council on all matters. The Council agreed to apologise to Ms X and make her symbolic payment to acknowledge Y’s lost provision and the frustration and uncertainty caused to her.