Decision search
Your search has 55414 results
-
London Borough of Ealing (25 023 222)
Statement Closed after initial enquiries School admissions 20-Jan-2026
Summary: We cannot investigate Mrs X’s complaint about an unsuccessful school admission appeal. This is because the law prevents us from investigating complaints about admission to free schools or academies.
-
Transport for London (25 023 847)
Statement Closed after initial enquiries Highway repair and maintenance 20-Jan-2026
Summary: We will not investigate Mr B’s complaint that the Authority is taking too long to pay his compensation claim after his car was damaged by a pothole. This is because an investigation would not be a good use of our limited resources.
-
London Borough of Bromley (24 016 542)
Statement Upheld Safeguarding 19-Jan-2026
Summary: Mr X complained about the Council’s investigation into the safeguarding and charging services it provided. He says the Council failed to act on the charging issue before it had resolved the safeguarding matter. Also, the Council agreed to cancel the charges but then delayed in doing so. We found the Council at fault. It has agreed to apologise, make a symbolic payment to recognise the injustice caused and complete a new written outcome letter into the safeguarding investigation.
-
Oxfordshire County Council (24 021 070)
Statement Upheld Alternative provision 19-Jan-2026
Summary: The Council failed to ensure Y received suitable alternative provision or the specialist provision in their Education, Health and Care (EHC) Plan between September 2024 and July 2025 when they were unable to attend school. It also delayed issuing Y’s amended EHC Plan by 23 weeks after an annual review in November 2024. The Council has already apologised to Mrs X however it should make a payment to recognise the injustice caused to Y and Mrs X.
-
Derbyshire County Council (24 021 905)
Statement Upheld Special educational needs 19-Jan-2026
Summary: The Council failed to secure all the special educational provision in an Education, Health and Care Plan over five terms. There was also delay updating the Plan after annual review. This caused loss of education, distress and uncertainty. The Council has agreed to apologise and make a symbolic financial payment to remedy the injustice caused.
-
North West Leicestershire District Council (25 000 657)
Statement Upheld Enforcement 19-Jan-2026
Summary: Mr X complained about the Council’s handling of planning enforcement and other concerns for a development of homes. He said it had failed to hold the developer to account. We have not found fault in the process the Council followed to consider his concerns. While it has taken a substantial amount of time to commence or decide on any formal action against identified breaches, this was not due to unnecessary delay by the Council. There was some fault in the delayed complaints handling, which caused Mr X some frustration. The Council will apologise to acknowledge this.
-
Peterborough City Council (25 001 064)
Statement Upheld Domiciliary care 19-Jan-2026
Summary: There was fault on the part of the Council’s commissioned care provider which caused injustice to Mrs X. The Council should recognise the distress caused to Mrs X and her family and offer a suitable payment.
-
Worcestershire County Council (25 003 180)
Statement Upheld Special educational needs 19-Jan-2026
Summary: We found fault by the Council on Mrs Y’s complaint about the way it dealt with her son’s Education, Health and Care plan. It failed to state he needed a specialist setting in his plan, despite agreeing he needed it. It delayed providing him with the setting, failed to properly monitor provision under his plan, or show it properly considered its duty to provide alternative education. There were communication problems and delays with consultations. In addition to action already taken, and a payment of £6,750, the Council agreed to send a written apology for the identified failings and pay a further £850 for the injustice caused.
-
Ipswich Borough Council (25 003 744)
Statement Upheld Allocations 19-Jan-2026
Summary: Miss X complained the Council did not properly deal with the housing and homelessness applications for her adult child, Mr Y. The Council was at fault for not investigating Miss X and Mr Y’s concerns about the suitability of his interim accommodation and for not responding to Miss X’s stage one complaint. This caused both Mr Y and Miss X uncertainty, frustration and time and trouble. It did not result in Mr Y missing out on a property. The Council was not at fault for the delays assessing Mr Y’s housing application or for its decisions about Mr Y’s housing priority. The Council has agreed to apologise and make payments to Miss X and Mr Y.
-
Statement Upheld Special educational needs 19-Jan-2026
Summary: Miss X complained the Council delayed completing an education, health and care needs assessment and in issuing a final education, health and care plan. There is evidence of delay. That caused Miss X distress, led to her going to time and trouble to chase the Council, caused her some uncertainty and delayed her appeal rights. An apology and payment to Miss X is satisfactory remedy.