Decision search
Your search has 54045 results
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London Borough of Redbridge (24 022 800)
Statement Upheld Council house sales and leaseholders 08-Oct-2025
Summary: We have upheld Mr X’s complaint about the Council’s handling of his Right to Buy application. The Council accepts there was an error in the sale price used and has reinstated the offer, based on the valuation price. This puts Mr X back to the position he would have been in but for that error and further investigation would not lead to a different outcome.
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London Borough of Haringey (24 023 222)
Statement Upheld Parking and other penalties 08-Oct-2025
Summary: Mr X complained about the Council’s decision to not remove a redundant dropped kerb on his street. He also complained of poor communication and said the Council gave conflicting information about which residents are permitted to park over the dropped kerbs on his street. We have decided not to investigate the Council’s decision not to remove the dropped kerb, as there is no significant injustice to justify doing so. However, we have investigated Mr X’s complaint about the Council’s poor communication. We find the Council at fault. This has caused Mr X frustration, and he has spent time and trouble attempting to seek clarity on the issue. The Council has agreed to apologise to Mr X and issue written reminders to staff.
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Norfolk County Council (24 023 290)
Statement Upheld Special educational needs 08-Oct-2025
Summary: Mrs X complained the Council failed to maintain her child’s Education, Health and Care plan after she moved into the Council’s area. She says the Council reduced the provision, refused to provide agreed budget payments and did not meet its own deadlines for response times to her complaint. We found the Council at fault, which caused Mrs X injustice. The Council should make payment and apologise to Mrs X.
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Bath and North East Somerset Council (24 023 439)
Statement Not upheld Special educational needs 08-Oct-2025
Summary: Mr X complained the Council failed to provide suitable, full-time education for his son. We have discontinued our investigation as Mr X has submitted an application to seek a judicial review.
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Nottingham City Council (25 000 927)
Statement Not upheld Assessment and care plan 08-Oct-2025
Summary: We have discontinued our investigation into Mrs Y’s complaint about the social care service her adult son received. There is not enough evidence of fault by the Council, or significant injustice to Mrs Y’s son, to justify any further action.
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Statement Upheld Special educational needs 08-Oct-2025
Summary: Mrs X complained that the Council failed to complete her child’s Education, Health and Care needs assessment within the statutory timescales. We find the Council at fault for delay causing uncertainty and distress for the family. We recommend the Council apologises and makes a payment to Mrs X.
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Surrey County Council (25 002 161)
Statement Closed after initial enquiries Child protection 08-Oct-2025
Summary: We will not investigate Mr Z’s complaint about how the Council dealt with matters concerning his time in care. This is because it is made late and I see no good reason why it could not have been made sooner.
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Sheffield City Council (25 002 630)
Statement Closed after initial enquiries Other 08-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.
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NHS South Yorkshire ICB (25 002 630a)
Statement Closed after initial enquiries Mental health services 08-Oct-2025
Summary: We will not investigate Mrs X’s complaint about the support provided to his daughter, Mrs Y, by Sheffield City Council and NHS South Yorkshire Integrated Care Board. This is because we consider it unlikely an investigation could achieve anything further then Mr X has already achieved by pursuing a complaint with the Council.
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Royal Borough of Greenwich (25 002 977)
Statement Closed after initial enquiries Safeguarding 08-Oct-2025
Summary: We will not investigate this complaint about the way the Council followed its safeguarding procedures. Any injustice is not significant enough to justify our involvement.