Decision search
Your search has 54734 results
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London Borough of Enfield (24 019 804)
Statement Closed after initial enquiries Refuse and recycling 21-Mar-2025
Summary: We will not investigate Miss X’s complaint that she has been wrongly issued a Fixed Penalty Notice for fly-tipping. This is because Miss X can raise a defence against the issuing of the notice in court if she wishes to challenge it.
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Derby City Council (24 020 481)
Statement Closed after initial enquiries Councillor conduct and standards 21-Mar-2025
Summary: We will not investigate this complaint about standards committees because there is not enough evidence of fault to justify investigating.
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Leicester City Council (23 019 872)
Statement Upheld Allocations 21-Mar-2025
Summary: Mr X complained the Council failed to respond to his review requests about its homelessness and housing allocation priority decisions. We found there was delay in the Council’s responses to Mr X’s requests which caused him distress and uncertainty. The Council agreed to apologise to Mr X and pay him a remedy to recognise the injustice its actions caused Mr X.
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Suffolk County Council (24 001 150)
Statement Upheld Charging 21-Mar-2025
Summary: There was no fault in the way the Council decided not to involve Mr D in care planning for his mother, nor was there fault in the way the Council decided the care plan. There was some fault in its record keeping regarding NHS continuing health care funding but this did not cause an injustice.
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Southend-on-Sea City Council (24 002 812)
Statement Upheld Other 21-Mar-2025
Summary: Ms X, on behalf of Mr Y, complained the Council failed to reimburse monies stolen from his bank account by a carer. Mr Y is elderly and lives on a limited income and so has missed out on enjoying his money. The Council, now aware Ms X is unable to accept the offer of repayment by the care provider, has agreed to repay the amount to Mr Y. I consider this, along with the payment of interest for the time Mr Y has been without the money, amounts to a suitable remedy.
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London Borough of Hammersmith & Fulham (24 005 141)
Statement Upheld Trees 21-Mar-2025
Summary: Ms A complained the Council failed to properly maintain a tree around her property and gave her incorrect information about who was responsible for it. We found the Council at fault for delays in responding to Ms A and delay in taking action when Ms A raised her concerns. The Council agreed to apologise to Ms A and make a payment to recognise the avoidable distress it caused her.
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North Yorkshire Council (24 008 512)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to provide Y with a suitable full-time education when he could not attend school and failed to secure the provision in his Education, Health and Care Plan. We find the Council was at fault for failing to properly consider the education Y received for the academic year 2023/24 and for the way it communicated with Miss X. The Council has agreed to apologise for the uncertainty this caused Mrs X, make a symbolic payment to acknowledge the distress and uncertainty and provide service improvements.
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North East Lincolnshire Council (24 008 520)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mrs X complained the Council failed to secure provision set out in Mr Y’s Education, Health and Care Plan and failed to ensure the plan was reviewed on time. We find fault with the way the Council secured provision for Mr Y and for delays in reviewing his Education, Health and Care Plan, causing distress and uncertainty. The Council has agreed to apologise to Mrs X and Mr Y, make a payment to recognise the injustice caused and act to prevent recurrence.
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Norfolk County Council (24 008 765)
Statement Upheld Special educational needs 21-Mar-2025
Summary: Mr Y complained on behalf of Miss X that the Council failed to ensure the provision in Miss X’s daughter’s education, health and care plan was in place. Mr Y also said the Council’s complaints response failed to incorporate the evidence Miss X provided. We find the Council did fail to properly consider some of the evidence provided by Miss X. This caused uncertainty to Miss X and her daughter. The Council has agreed to make several recommendations to address this injustice caused by fault.
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Durham County Council (24 008 842)
Statement Upheld Enforcement 21-Mar-2025
Summary: Mrs X complained that the Council failed follow its own procedure when dealing with her reports of breaches of planning regulations which she said affected the value of her property and caused frustration. We find the Council at fault for significant delays in deciding whether to initiate enforcement action and not taking corrective action when it said it would. We find this caused Mrs X injustice. The Council has agreed to apologise, make a symbolic payment, and decide whether it will take enforcement action.