Decision search
Your search has 54734 results
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London Borough of Hounslow (24 020 541)
Statement Closed after initial enquiries Allocations 07-Apr-2025
Summary: We will not investigate Miss X’s complaint about the Council’s assessment of her housing application. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest Mis X could not have complained to us sooner.
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Southampton City Council (24 020 862)
Statement Closed after initial enquiries Child protection 07-Apr-2025
Summary: We will not investigate Mr X’s complaint the Council discriminated against him as a male victim of domestic abuse. The complaint is late and there is no good reason to decide to investigate now. In any case, there is insufficient evidence of fault to justify our involvement.
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Lancashire County Council (24 020 880)
Statement Closed after initial enquiries Other 07-Apr-2025
Summary: We cannot investigate Mr X’s complaint about how the Council used taxpayer’s money for services in its area. This is because it affects all or most of the residents of the Council’s area, and the law says we cannot investigate.
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Tameside Metropolitan Borough Council (24 010 847)
Statement Upheld Looked after children 07-Apr-2025
Summary: Mrs X complained about the Councils poor communication and failure to meet key timescales for Y to transfer onto the next school. We find the Council at fault for failing to keep Mrs X updated about Y’s education and placement. This caused Mrs X distress and uncertainty. The Council has agreed to apologise and make a payment to Mrs X.
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Statement Upheld Enforcement 07-Apr-2025
Summary: Mr X complained the Council did not tell him about an enforcement complaint and subsequent Planning Inspectorate appeal about a nearby property. Mr X said this meant he missed the chance to participate in the appeal hearing. We have found some fault by the Council for not telling Mr X when the Planning Inspectorate appeal was due to take place, however we do not consider this caused Mr X injustice.
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London Borough of Bromley (24 011 482)
Statement Upheld Special educational needs 07-Apr-2025
Summary: Mrs X complained the Council did not review her child’s Education Health and Care Plan in line with statutory timescales and did not deliver the provisions set out in the Plan. Mrs X says this has impacted her child’s education and caused her financial strain. The Ombudsman finds the Council at fault which caused Mrs X and her child injustice. The Council has agreed to take service improvement action and make a payment to Mrs X.
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London Borough of Harrow (24 012 258)
Statement Upheld Disabled children 07-Apr-2025
Summary: Mrs X complained that the Council failed to properly consider her application for a Blue Badge, made on behalf of her seriously ill child. We found the Council was at fault because it did not consider the relevant criteria. This caused Mrs X distress and frustration. To remedy this injustice, the Council has agreed to apologise, make a symbolic payment and take action to improve its service.
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Devon County Council (24 012 631)
Statement Upheld Looked after children 07-Apr-2025
Summary: Ms X complained on behalf of Y, a looked after child. She says the Council failed to properly consider Y’s complaint about its handling of a child in care review and how Y’s placement dealt with their belongings. The Council failed to properly consider Y’s stage one complaint and the impact of its failings on Y. The Council should apologise, make a payment to Y and ensure it carries out the identified service improvements.
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London Borough of Lambeth (24 013 200)
Statement Upheld Allocations 07-Apr-2025
Summary: Miss D complained the Council failed to review the suitability of her temporary accommodation. Based on current evidence I consider the Council is at fault. It failed to refer the case to its Review Team for over 12 months and then delayed progressing the suitability assessment. This caused Miss D avoidable distress and a lost opportunity to have a suitability assessment completed. I have asked the Council to pay Miss D financial redress and to explain how it will improve its service.
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Oxfordshire County Council (24 013 800)
Statement Upheld Special educational needs 07-Apr-2025
Summary: Mrs X complained of the Council’s handling of her child (Y’s) Education Health and Care (EHC) Plan during a phase transfer. This included poor communication and a failure to issue Y’s amended final EHC Plan by 15 February in line with statutory timescales. The Council was at fault for its communication and the three-month delay in issuing Y’s EHC Plan. This caused Mrs X distress, frustration and uncertainty and delayed her appeal rights to the SEND tribunal. The Council has agreed to make a payment to recognise this.