Decision search
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Bath and North East Somerset Council (25 003 464)
Statement Closed after initial enquiries Charging 01-Sep-2025
Summary: We will not investigate Mr X’s complaint, brought by Miss Y, about the Council’s decision to include Mr X’s main residence as an asset available for use in paying care fees when calculating his finances and asking him to separately register the flats in the property to realise them as assets. There is not enough evidence of fault in the Council’s decision-making process to warrant us going behind its decision. It is not unreasonable for Mr X and his family to put the legal dispute at the core of the complaint before a court. We also cannot achieve the complaint outcomes sought.
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Royal Borough of Kensington & Chelsea (25 003 737)
Statement Upheld Other 01-Sep-2025
Summary: We will not investigate this complaint about how the Council undertook the Future Grenfell Support consultation. Further investigation would not lead to a different outcome.
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Sandwell Metropolitan Borough Council (25 005 999)
Statement Closed after initial enquiries Enforcement 01-Sep-2025
Summary: We will not investigate this complaint about the Council approving a planning application for a retaining wall, and the lack of response from building control when the complainant raised subsequent concerns about the wall’s safety. It is reasonable to expect the complainant to have contacted us sooner about the planning application decision, and there is insufficient evidence of fault in the way the Council latterly considered the safety concerns he raised.
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North Devon District Council (25 006 295)
Statement Closed after initial enquiries Enforcement 01-Sep-2025
Summary: We will not investigate this complaint about how the Council has dealt with breaches of planning control. This is because the complainants have used their right to appeal to the Planning Inspector.
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Kent County Council (25 006 564)
Statement Closed after initial enquiries Other 01-Sep-2025
Summary: We will not investigate Mr X’s complaint about how the Council removed his political banner. This is because there is not enough evidence of fault to justify an investigation.
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Stoke-on-Trent City Council (25 006 669)
Statement Closed after initial enquiries Other 01-Sep-2025
Summary: We will not investigate Mrs X’s complaint about the Council issuing her a Fixed Penalty Notice for fly tipping. This is because Mrs X can raise a defence against the issuing of the notice in court if she considers it was wrongly issued.
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Suffolk County Council (25 007 759)
Statement Closed after initial enquiries Transport 01-Sep-2025
Summary: We will not investigate this complaint about the Council’s rejection of Miss X’s blue badge application. This is because there is not enough evidence of fault in the Council’s decision making to justify an Ombudsman investigation.
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Essex County Council (25 007 984)
Statement Closed after initial enquiries Special educational needs 01-Sep-2025
Summary: We cannot investigate this complaint about the Education, Health and Care Plan process. Ms X has appealed to the Tribunal which places the complaint outside our jurisdiction.
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Cheshire East Council (25 008 086)
Statement Closed after initial enquiries School admissions 01-Sep-2025
Summary: We will not investigate Miss X’s complaint about the Council’s school admissions appeal panel refusing her appeal. It is unlikely we would find fault which caused Miss X to lose out on a school place.
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Gloucestershire County Council (25 008 110)
Statement Closed after initial enquiries Highway repair and maintenance 01-Sep-2025
Summary: We will not investigate this complaint about damage to Mrs X’s car from hitting a pothole in the road. This is because it is reasonable for Mrs X to pursue her claim for repair costs through the courts.