Decision search
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Statement Upheld School admissions 21-Jan-2026
Summary: Mrs X complained about an unsuccessful appeal for her child to attend Pittville School. We find procedural fault because the clerk’s notes of the appeal hearing do not comply with the School Admission Appeals Code. They do not show how the appeal panel reached its decision, how it assessed and balanced the competing arguments, or how the panel voted. This creates uncertainty about whether the appeal was properly decided. The School has agreed to remind panels and clerks of their duty to properly record decision-making in line with the Code. We would normally also recommend that the School arrange a fresh appeal hearing with a different panel, however Mrs X has confirmed she no longer wishes to pursue a change of school.
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London Borough of Ealing (25 008 495)
Statement Closed after initial enquiries Street furniture and lighting 21-Jan-2026
Summary: We will not investigate this complaint about the Council installing a sign outside the complainant’s home. There is not enough evidence of fault that would justify investigation by the Ombudsman.
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London Borough of Haringey (25 009 523)
Statement Closed after initial enquiries Council tax 21-Jan-2026
Summary: We will not investigate this complaint about council tax recovery action following Mrs X missing a payment. This is because there is not enough evidence of fault to warrant investigation.
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Staffordshire County Council (25 009 965)
Statement Closed after initial enquiries Charging 21-Jan-2026
Summary: We will not investigate Ms X’s complaint about the level of care provided to her late relative and overcharging prior to 2016 because we could not achieve a worthwhile outcome, given the lapse of time since the events complained about. We will not investigate her complaint about the Council taking enforcement action in respect of outstanding care costs because there is insufficient evidence of fault to justify our involvement.
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London Borough of Wandsworth (25 010 411)
Statement Closed after initial enquiries Allocations 21-Jan-2026
Summary: We will not investigate this complaint about housing allocations because there is not enough evidence of fault to justify investigating.
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Kent County Council (25 010 732)
Statement Closed after initial enquiries Safeguarding 21-Jan-2026
Summary: We will not investigate this complaint about the way the Council communicated with a family member regarding Mr B’s status as his mother’s lasting power of attorney. There is not enough evidence of fault to justify investigating this complaint and his complaint about the way the Council considered his mother’s care needs.
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Hampshire County Council (25 010 808)
Statement Closed after initial enquiries Other 21-Jan-2026
Summary: We will not investigate Miss X’s complaint about the Council’s handling of matters involving her children and its decision to restrict her contact with the Council. One part of the complaint is late without good enough reason for us to accept it now. The Council is still dealing with another part. The remaining part has not caused Miss X significant enough injustice to justify us investigating.
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Stevenage Borough Council (25 010 852)
Statement Upheld Allocations 21-Jan-2026
Summary: We will not investigate this complaint about Mr X’s housing register application. This is because the Council has agreed to remedy the injustice.
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West Sussex County Council (24 009 787)
Statement Upheld Special educational needs 21-Jan-2026
Summary: Miss X, representing her daughter Miss Y, complained the Council did not ensure that her grandchild (Z) had access to a full-time education after January 2023. We found fault by the Council as it delayed reviews of Z’s Education, Health and Care Plan and a reassessment of their needs. It also did not ensure Z had access to full-time education after June 2024, following their permanent exclusion from school. This led to some avoidable distress for Miss Y and a loss of education for Z. The Council accepted these findings and at the end of this statement we set out the action it agreed to take to remedy Miss Y and Z’s injustice.
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Wirral Metropolitan Borough Council (24 013 467)
Statement Closed after initial enquiries Child protection 21-Jan-2026
Summary: We cannot investigate Mr X’s complaint about how the Council dealt with safeguarding concerns he raised about a school. This is because Mr X has commenced court proceedings about these matters.