Decision search
Your search has 54734 results
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Bristol City Council (24 019 885)
Statement Closed after initial enquiries Homelessness 28-Apr-2025
Summary: We will not investigate this complaint about disrepair in a housing association accommodation. We cannot investigate complaints about the management of tenancies by social housing landlords.
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Autism West Midlands (24 019 910)
Statement Closed after initial enquiries Other 28-Apr-2025
Summary: We will not investigate Mrs X complaint about the closure of her son’s care home and the way the care provider handled this process. This is because there is another body better placed to consider the complaint.
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London Borough of Hammersmith & Fulham (24 019 983)
Statement Closed after initial enquiries Licensing 28-Apr-2025
Summary: We will not investigate this complaint about the Council’s handling of noise nuisance and alleged licence breach at a pub near the complainant’s home. This is because there is not enough evidence of fault by the Council and an investigation would not achieve a different outcome.
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City of Doncaster Council (24 020 084)
Statement Closed after initial enquiries Special educational needs 28-Apr-2025
Summary: We will not investigate this complaint that the Council delayed amending and issuing the complainant’s son’s Education Health and Care plan. There is insufficient evidence of fault on the Council’s part to warrant investigation.
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Sheffield City Council (24 010 548)
Statement Upheld Charging 28-Apr-2025
Summary: Mr X complains the Council failed to provide clear information about charges for his late father’s care, did not properly investigate instances of overcharging and its response to his complaint was significantly delayed. We found there was fault in the information provided. We also found the investigation was not sufficient. We found the complaint response was late and insufficiently detailed. We recommended an apology, a further payment and actions to address the charging concerns Mr X raised.
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Lancashire County Council (24 011 089)
Statement Upheld Special educational needs 28-Apr-2025
Summary: Mrs X complained about the Council’s actions in relation to her child, Y’s education. The Council was at fault. It failed to provide Y with education for five months after they were permanently excluded from school. It delayed completing an Education, Health and Care needs assessment and subsequently, delayed issuing a final amended Education, Health and Care Plan. The Council also poorly communicated with Mrs X. The Council has already apologised to Mrs X. The Council has agreed to make a further apology to Mrs X and a payment to recognise the education Y did not receive and for the distress and frustration the matter caused her.
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Hart District Council (24 011 694)
Statement Closed after initial enquiries Planning applications 28-Apr-2025
Summary: We will not investigate this complaint about planning permissions granted more than 30 years ago. The complaint is made too late and we cannot achieve the outcome the complainant is seeking.
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Stockport Metropolitan Borough Council (24 012 518)
Statement Closed after initial enquiries Private housing 28-Apr-2025
Summary: We will not investigate Ms X’s complaint about how the Council dealt with disrepair issues at her private rented property. The complaint is late and there are no good reasons the late complaint rule should not apply.
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Revitalise Respite Holidays (24 012 697)
Statement Upheld Residential care 28-Apr-2025
Summary: Ms X complained about the care Revitalise Respite Holidays (the Care Provider) provided to her daughter, Ms Y. Ms X is unhappy about how care workers treated Ms Y’s tightly coiled hair when it was in braids. The Care Provider was at fault for poor record keeping, a flawed investigation into Ms X’s concerns and for not telling her when Ms Y no longer had her braids. This caused Ms X uncertainty, frustration and distress and meant Ms Y’s hair was damaged. To remedy the injustice to Ms X and Ms Y, the Care Provider will apologise to Ms X and pay her £250.
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Hampshire County Council (24 013 344)
Statement Upheld Charging 28-Apr-2025
Summary: Mr X complained the Council pursued him and his brother, Mr Y, for several years for a debt which the Council had previously agreed to write off. The Council was at fault. It had pursued Mr X for a debt it had previously agreed to cancel. The Council has already apologised. It has agreed to also pay Mr X £100 to acknowledge the distress and frustration this caused.