Decision search
Your search has 54735 results
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Canterbury City Council (24 022 494)
Statement Closed after initial enquiries Homelessness 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s decision that she is intentionally homeless. The Council is currently completing a statutory review of its decision. If Ms X is unhappy with the outcome, she can appeal to the county court.
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Colchester City Council (24 022 584)
Statement Closed after initial enquiries Refuse and recycling 06-May-2025
Summary: We will not investigate this complaint about a delay by the Council in sending the complainant’s garden waste permit. This is because there is insufficient evidence of injustice.
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Transport for London (24 022 680)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will not investigate Miss X’s complaint that Transport for London lost a payment she made towards a penalty charge notice. This is because Transport for London has now agreed to write off the outstanding penalty charge balance, which is more than the payment Miss X says was lost, and it is unlikely we could achieve anything more for her.
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London Borough of Ealing (24 022 933)
Statement Closed after initial enquiries Parking and other penalties 06-May-2025
Summary: We will use our discretion not to investigate this complaint about a Penalty Charge Notice because the case has been considered in court.
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Dudley Metropolitan Borough Council (25 000 013)
Statement Closed after initial enquiries School admissions 06-May-2025
Summary: We will not investigate this complaint about a school admissions’ application appeal. It is unlikely we would find fault.
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London Borough of Hounslow (25 000 805)
Statement Closed after initial enquiries Land 06-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s response to his request relating to a secured access point. The Council’s actions has not caused Mr X a significant personal injustice.
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East Sussex County Council (25 001 616)
Statement Closed after initial enquiries Residential care 06-May-2025
Summary: We will not investigate Mrs Y’s complaint about the care her husband received at a care home. The complaint is late and there is no good reason to exercise our discretion and investigate.
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London Borough of Croydon (24 008 655)
Statement Closed after initial enquiries Other 06-May-2025
Summary: We will not investigate Ms X’s complaint about the Council’s handling of her reports of anti-social behaviour by a neighbour, whose tenancy is managed by the Council. There is insufficient evidence of fault by the Council in the last 12 months to justify our involvement.
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Staffordshire County Council (24 009 953)
Statement Upheld Special educational needs 06-May-2025
Summary: Mrs Y complained that the Council failed to provide her child with a suitable education and delayed completing their Education Health and Care needs assessment. Mrs Y also complained about delays by the Council in responding to her complaint. We have not found fault by the Council regarding the provision of a suitable education or the completion of the Education Health and Care needs assessment. We have found fault, causing injustice, with its handling of Mrs Y’s complaint. The Council has agreed to remedy this injustice by apologising to Mrs Y, making a payment to reflect the upset caused and a service improvement.
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Liverpool City Council (24 010 321)
Statement Upheld Allocations 06-May-2025
Summary: Mr X complained that the Council failed to properly consider the evidence he provided when deciding on his housing application. We find fault with how the Council reviewed Mr X’s application, causing uncertainty. To remedy the injustice, the Council has agreed to arrange a new review.