Decision search
Your search has 55414 results
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London Borough of Southwark (25 011 846)
Statement Closed after initial enquiries Special educational needs 23-Jan-2026
Summary: We will not investigate this complaint about the Council’s handling of an Education, Health and Care Plan. The complaint is late and there is no good reason for us to now investigate. An appeal to the Tribunal places the complaint outside our jurisdiction. Even if we could investigate, there is no worthwhile outcome we could achieve.
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London Borough of Islington (25 018 695)
Statement Upheld Council tax 23-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s delay in registering his property for council tax. This is because the Council has already apologised for the delay and offered a suitable remedy for the injustice caused.
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Shropshire Council (25 019 796)
Statement Closed after initial enquiries Other 23-Jan-2026
Summary: We will not investigate this complaint from Mr X about his information request regarding contracted service providers used by the Council. The Information Commissioner’s Office is best placed to address this.
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Statement Closed after initial enquiries Councillor conduct and standards 23-Jan-2026
Summary: We will not investigate this complaint about the Council’s decision on a councillor conduct complaint as it is unlikely we will find fault by the Council.
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Rochdale Metropolitan Borough Council (24 021 599)
Statement Upheld Charging 22-Jan-2026
Summary: Mr X complained the Council failed to provide his parents’ care and support plans, initially said the care costs would be minimal then charged more than £4000, and had poor communication when he raised concerns. He said this caused huge stress and worry to him and his parents, and he lost the opportunity of arranging cheaper and more reliable private care. We find the Council at fault for failing to provide the care and support plans, delays in completing the financial assessments, and for some of its communication, which caused distress and uncertainty. The Council has agreed to apologise and make a symbolic payment to remedy the injustice.
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Statement Upheld Homelessness 22-Jan-2026
Summary: Mr A says the Council failed to assist him with homelessness and did not issue him with a decision letter. I have found severe failings by the Council which meant Mr A was left without any support, did not have his homelessness application correctly assessed and lost an opportunity to be considered for interim accommodation. The Council has agreed to pay Mr A redress and to make a service improvement.
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Rother District Council (24 022 810)
Statement Upheld Enforcement 22-Jan-2026
Summary: Mr F complained about the Council’s handling of reports of breaches of planning control at a development near his home since 2022. There was fault in complaint handling which caused Mr F some time and trouble. The Council has already apologised for this and I am satisfied that is sufficient to remedy the injustice caused. We have not found fault in the way the Council dealt with the reports of breaches or other elements of Mr F’s complaint.
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Walsall Metropolitan Borough Council (25 000 041)
Statement Not upheld Other 22-Jan-2026
Summary: There was no fault by the Council in the way it considered a planning enforcement matter. The Council was entitled to give the developer more time to comply, despite the expiry of an initial notice period, and to revise which enforcement matters it would pursue. We have therefore completed our investigation.
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Cumberland Council (25 000 276)
Statement Upheld Special educational needs 22-Jan-2026
Summary: There was fault by the Council. The Council delayed carrying out an annual review of an Education, Health and Care Plan. The Council also delayed making a decision on whether or not to make direct payments. This meant that two children received no educational provision from Section F of their Education, Health and Care Plan for one term and limited provision for two further terms. An apology, symbolic payment and review of procedures remedies the injustice to the family.
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London Borough of Richmond upon Thames (25 002 750)
Statement Upheld Special educational needs 22-Jan-2026
Summary: Ms F complained the Council failed to provide special educational and alternative provision to her son. The Council has accepted there was fault and has apologised. It has agreed to make a symbolic payment to Ms F to remedy uncertainty and distress caused.