Decision search
Your search has 54735 results
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Transport for London (24 021 034)
Statement Upheld Public transport 19-May-2025
Summary: We will not investigate this complaint about public transport because we are satisfied with the actions the Authority has already taken.
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London Borough of Bromley (24 021 367)
Statement Closed after initial enquiries Traffic management 19-May-2025
Summary: We will not investigate Mrs X’s complaint about inadequate traffic management on her road. This is because there is not enough evidence of fault by the Council.
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Shropshire Council (23 015 771)
Statement Upheld Building control 18-May-2025
Summary: Mr F complained the Council carried out inadequate inspections of building work completed by his contractor and therefore failed to identify non-compliance with building regulations. We do not find the Council at fault for its inspections. However, we do find it at fault for poor complaint handling. This caused Mr F unnecessary time and trouble, which we consider an injustice. The Council agreed to apologise to Mr F. We considered this provided a fair remedy to the complaint, taking account also of an earlier commitment the Council gave not to charge Mr F for additional building inspections required.
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Newcastle upon Tyne City Council (24 008 017)
Statement Closed after initial enquiries Charging 18-May-2025
Summary: We will not investigate this about how the Council has carried out a financial assessment to determine the complainant’s contribution charges for care. This is there is insufficient evidence of fault by the Council to warrant investigation.
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London Borough of Hillingdon (24 008 118)
Statement Upheld Homelessness 18-May-2025
Summary: Ms X complained the Council failed to consider or make reasonable adjustments when she asked it for homelessness support. Ms X also said the Council communicated poorly and failed to offer any advice or help with her housing circumstances. We have found the Council at fault for failing to have regard for its duty to consider and make reasonable adjustments in Ms X’s case. We have also found the Council at fault for its communication and for how it managed Ms X’s homelessness approach. The Council has agreed to apologise to Ms X and pay a financial remedy in recognition of her avoidable distress, frustration and uncertainty. The Council has also agreed to provide guidance to officers and review ways it can improve its procedures.
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Durham County Council (24 009 519)
Statement Upheld Assessment and care plan 18-May-2025
Summary: Ms D complained the Council ignored her requests to discuss her mother’s (Ms M’s) return home after being told she needed to be in a care home. This caused Ms D and her mother emotional distress and potential financial distress for Ms M. The Council is at fault for poor communication and failing to proactively manage Ms M’s assessment. This has caused Ms M and Ms D distress. I have recommended a package of remedies.
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Norfolk County Council (24 010 217)
Statement Upheld Special educational needs 18-May-2025
Summary: Mrs X complained about the Council’s handling of her son, Y’s, education. There was fault in the way the Council did not pay the backdated free school meals payment it agreed to and delayed responding to the complaint. This frustrated Mrs X. The Council should apologise, make a financial payment and provide guidance to its staff.
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Durham County Council (24 022 165)
Statement Closed after initial enquiries Child protection 18-May-2025
Summary: We cannot investigate Ms X’s complaint about how a school handled an allegation. This is because we have no powers to investigate complaints about the school’s actions in relation to this matter. We will not investigate Ms X’s complaint about the Local Authority Designated Officer process. This is because it has not yet been addressed through the Council’s complaints procedure.
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Leicester City Council (24 022 401)
Statement Closed after initial enquiries Other 18-May-2025
Summary: We cannot investigate this complaint that Miss X was unfairly removed from a college course. This is because the law prevents us from investigating complaints about what happens in schools.
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London Borough of Bexley (24 022 485)
Statement Closed after initial enquiries Parking and other penalties 18-May-2025
Summary: We will not investigate this complaint about a dropped kerb because there is insufficient evidence of fault by the Council and because part of the complaint is late.