Decision search
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Bolton Metropolitan Borough Council (25 000 803)
Statement Closed after initial enquiries Looked after children 09-Feb-2026
Summary: We will not investigate Miss X’s complaint about a delay in reimbursing the cost of a holiday for a looked after child. We are unlikely to achieve more than the financial payment already paid.
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The Orders Of St. John Care Trust (25 000 898)
Statement Not upheld Residential care 09-Feb-2026
Summary: Mrs X complained about the quality of care provided to her mother, Ms Y, by The Orders of St John Care Trust when she resided in Goodson Lodge Care Centre. We found the Care Provider’s actions did not cause injustice to Ms Y.
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Devon County Council (25 003 082)
Statement Not upheld Special educational needs 09-Feb-2026
Summary: We have found no fault with how the Council handled Ms X’s son’s (Y’s) case. Y missed education but we do not consider this to be the fault of the Council.
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Devon County Council (25 004 129)
Statement Upheld Special educational needs 09-Feb-2026
Summary: Mr X complained the Council delayed his daughter, Miss Y’s, Education, Health and Care (EHC) needs assessment. He also complained communication from the Council was poor. Mr X said this frustrated his family. There was fault in the way the Council delayed issuing Miss Y’s EHC Plan, and communication and complaint handling was poor. This frustrated Mr X and his family and frustrated their appeal right to the Tribunal. The Council agreed apologise and make a financial payment.
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Statement Upheld Homelessness 09-Feb-2026
Summary: Mr X complained the Council delayed in providing him with interim accommodation when he presented to it as homeless and provided incorrect advice. The Council was at fault for delay and for providing inaccurate advice, meaning Mr X spent over a month in unsuitable accommodation. The Council has agreed to apologise to Mr X, make a payment to reflect the injustice and act to prevent recurrence.
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Isle of Wight Council (25 004 537)
Statement Upheld Special educational needs 09-Feb-2026
Summary: Mr Y complains about delays by the Council in assessing his child’s special educational needs and issuing an Education, Health and Care plan. He says the delays resulted in his child missing educational provision. We find there were significant delays in both the assessment process and the issue of the final plan. The Council has agreed to remedy the injustice caused with a symbolic payment and evidence of service improvements it has made to prevent similar delays in future.
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London Borough of Newham (25 004 936)
Statement Upheld Parking and other penalties 09-Feb-2026
Summary: Ms X complained the Council failed to properly notify her of temporary parking restrictions, unlawfully towed her vehicle, and mishandled her subsequent complaints. We find no fault in the Council’s decision to introduce and enforce the Temporary Traffic Regulation Order, issue a Penalty Charge Notice, or require payment before an appeal could be made. However, we find fault in the Council’s handling of Ms X’s correspondence and complaints, including mishandled letters, delayed responses, and a failure to provide key information in a timely way. These faults caused Ms X distress, uncertainty, and avoidable time and trouble in pursuing the matter. The Council has agreed to apologise and make a payment to Ms X.
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London Borough of Hammersmith & Fulham (25 005 077)
Statement Upheld Other 09-Feb-2026
Summary: We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.
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West London NHS Trust Headquarters (25 005 077a)
Statement Upheld Mental health services 09-Feb-2026
Summary: We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.
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NHS North West London ICB (25 005 077b)
Statement Not upheld Mental health services 09-Feb-2026
Summary: We find fault by West London NHS Trust and London Borough of Hammersmith and Fulham in terms of their delivery of aftercare services to which Mr X was entitled under section 117 of the Mental Health Act 1983. This fault caused Mr X uncertainty and distress. The Trust and Council will apologise to Mr X and the Trust will pay him a financial remedy. The Trust and Council will also ensure Mr X has an appropriate section 117 aftercare plan in place and an allocated care coordinator.