Decision search
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London Borough of Newham (24 019 553)
Statement Upheld Allocations 12-May-2025
Summary: We will not investigate this complaint about the Council’s Housing Service. The Council has already upheld the complaint and offered an appropriate remedy. Further investigation by us would not lead to a different outcome.
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Coventry City Council (23 019 417)
Statement Closed after initial enquiries Noise 12-May-2025
Summary: We will not investigate this complaint about the Council’s handling of the complainant’s reports of noise nuisance by a neighbour. We could not achieve a worthwhile or different outcome for the complainant.
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Statement Upheld Charging 12-May-2025
Summary: Mrs Z complained the Council has wrongly withdrawn Mrs Y’s care package, without properly considering how her needs will be met until her land can be sold. We found the Council’s decision to immediately end Mrs Y’s care package and seek to recover all costs incurred since April 2023 is fault. This has caused an injustice as Mrs Y’s care needs are not currently being met and Mr Y and Mrs Z are suffering carer stress. The Council has agreed to apologise and make payments to Mr and Mrs Y and Mrs Z. It will also reinstate Mrs Y’s care package, review her situation and provide training to relevant staff.
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London Borough of Haringey (24 002 895)
Statement Upheld Other 12-May-2025
Summary: A private landlord complains the Council took too long to end the tenancy of one of its tenants, who had lost the capacity to make that decision for herself, resulting in it losing out on housing benefit for many months. The Council took far too long to apply to the Court of Protection for permission to end the tenancy. While this did not result in a loss of housing benefit, it prevented the landlord from selling the property and put it to considerable trouble in chasing the Council for updates. The Council needs to apologise.
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Bolton Metropolitan Borough Council (24 003 794)
Statement Upheld Antisocial behaviour 12-May-2025
Summary: Mr X complained the Council failed to ensure his neighbour maintained the trees and bushes in their front garden. We find no fault in the Council’s handling of the high hedges matter itself. However, there was a significant delay in responding to Mr X’s complaint. The Council has apologised and offered a suitable payment to Mr X, which is a satisfactory remedy for the injustice caused.
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Woking Borough Council (24 004 402)
Statement Upheld Licensing 12-May-2025
Summary: Mr X complained the Council unfairly rejected his application to hold a circus on its land and poor complaint handling. We found the Council was at fault because it did not respond to his complaint or several enquiries by us. This caused Mr X avoidable distress, time and trouble. To remedy this injustice, the Council has agreed to apologise, make a payment to Mr X and take action to improve its service. We did not find fault with the Council’s decision to refuse his application because it was entitled to decide not to host any large events on its land. We found no evidence of an inconsistent or discriminatory approach to circuses, as claimed by Mr X.
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Cambridgeshire County Council (24 005 132)
Statement Upheld Assessment and care plan 12-May-2025
Summary: Mr B complained about the way the Council dealt with his adult son’s care needs. Mr B said the Council left gaps in his son’s care which meant Mr B had to provide that support. We found the Council is at fault and has caused an injustice due to delay and errors in its process. The Council has agreed to apologise and make a payment in recognition of the injustice identified.
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Westmorland and Furness Council (24 007 797)
Statement Upheld Domiciliary care 12-May-2025
Summary: Mr X complained that the Council made hasty arrangements for his mother’s care and failed to manage the commissioned service properly. There is evidence the Council’s commissioned service did not always provide the care for which it was contracted. The Council, which accepts some delays in the complaints process, has also offered Mr X £500 and now agrees to go further to recognise the injustice caused by a poor service.
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Derbyshire County Council (24 008 668)
Statement Upheld Special educational needs 12-May-2025
Summary: Mr X complained about delay and poor communication in the education, health and care plan process. In particular, Mr X said there was fault in the consultation process which meant his son missed the opportunity of an earlier specialist school placement. We have found delay and poor communication by the Council causing Mr X avoidable distress. The Council has agreed to apologise and provide a symbolic payment.
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Southampton City Council (24 019 709)
Statement Closed after initial enquiries Child protection 12-May-2025
Summary: We will not investigate Mr X’s complaint about a social worker’s assessment in 2020. The complaint is late without good reason, but we could not achieve anything worthwhile by investigating so long after the original events even if we could do so effectively.