Decision search
Your search has 55415 results
-
North Yorkshire Council (25 018 952)
Statement Closed after initial enquiries Council tax support 27-Jan-2026
Summary: We will not investigate this complaint about Council tax reduction delay because there is insufficient injustice to warrant investigation. He also has a right of appeal to a Valuation Tribunal.
-
London Borough of Hammersmith & Fulham (25 019 235)
Statement Closed after initial enquiries Homelessness 27-Jan-2026
Summary: We will not exercise discretion to investigate this complaint about the Council’s refusal to accept that Mr X’s current tenancy agreement resulted from when he was placed in temporary accommodation under its homelessness duty in 2016. This complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Mr X could not have complained to us sooner. We cannot determine the status of tenancy agreements which are legal agreements between a tenant and their landlord.
-
London Borough of Southwark (25 020 035)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We will not investigate this complaint about the Council’s allocation of market pitches. This is because there is not enough evidence of fault, in how the Council applied its pitch allocation policy, to justify investigating.
-
Barchester Healthcare Homes Limited (25 021 787)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We have no remit to investigate Mr X’s concerns about Barchester’s property management in an assisted living community. This is because there is no information to indicate the complaint matters relate to the provision of personal care.
-
Redcar & Cleveland Council (25 021 794)
Statement Closed after initial enquiries Councillor conduct and standards 27-Jan-2026
Summary: We will not investigate how the Council dealt with a complaint about the complainant’s conduct as a councillor as any injustice caused to them is not sufficient to justify our further involvement.
-
London Borough of Redbridge (25 024 287)
Statement Closed after initial enquiries Parking and other penalties 27-Jan-2026
Summary: We will not investigate this complaint about a parking penalty charge notice as we do not have consent from the registered keeper. Mr X’s broader complaint about damaged road signs does not cause him an injustice sufficient to justify our involvement, The complaint about the Council’s handling of an information request is best dealt with by the Information Commissioner’s Office.
-
Gloucestershire County Council (25 025 391)
Statement Closed after initial enquiries Highway repair and maintenance 27-Jan-2026
Summary: We will not investigate Mr B’s complaint that his car was damaged by a large pothole. This is because it is reasonable for Mr B to pursue his compensation claim by taking the Council to court.
-
Statement Upheld Residential care 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Care Home failing to correctly administer medication to his father, Mr Y. This is because we would not be able to add to the Care Provider’s investigation and we would not be able to achieve the outcome Mr X wants.
-
London Borough of Camden (24 021 078)
Statement Not upheld Allocations 26-Jan-2026
Summary: Mr X complained about the Council’s handling of his housing application, including decisions about the award of priority points. Based on current evidence we have ended our investigation because Mr X has since been provided with settled accommodation by the Council.
-
Derby City Council (24 022 503)
Statement Upheld Assessment and care plan 26-Jan-2026
Summary: Ms X complained the Council failed to respond to complaints, failed to adhere to her agreed reasonable adjustments and failed to carry out a suitable care needs assessment. She also queried its actions about Direct Payments. We found no fault in the Council’s complaint responses. We found there was some failure to adhere to agreed Reasonable Adjustments and some delays in contacting her at times, but the Council had offered an assessment. We recommended an apology and that the council offered another fresh assessment. We found no fault regarding direct payments.