Decision search
Your search has 54634 results
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Blackpool Borough Council (24 022 583)
Statement Closed after initial enquiries Private housing 29-May-2025
Summary: We will not investigate this complaint about repair issues at private accommodation as the complaint is made late and there are not good reasons to investigate now.
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Statement Closed after initial enquiries Child protection 29-May-2025
Summary: We will not investigate Mr X’s complaint about the Council’s children’s services involvement with his family because it lies outside our jurisdiction. The law prevents us from considering complaints about matters that have been considered in court proceedings. Investigation into other issues raised would not lead to a different outcome.
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Kirklees Metropolitan Borough Council (24 023 206)
Statement Closed after initial enquiries Other 29-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s complaint handling in relation to a school matter. This is because we cannot investigate what happens in schools.
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Kent County Council (24 023 226)
Statement Closed after initial enquiries Child protection 29-May-2025
Summary: We cannot investigate Mr X’s complaint about the Council’s children’s services involvement with his family because the law prevents us from considering complaints about matters that have been considered in court proceedings.
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Westminster City Council (25 000 015)
Statement Closed after initial enquiries Child protection 29-May-2025
Summary: We will not investigate Ms X’s complaint about the removal of her sibling’s child from their care. The law prevents us from investigating anything that is or has been the subject of court proceedings.
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Charnwood Borough Council (25 000 085)
Statement Closed after initial enquiries Other 29-May-2025
Summary: We cannot investigate this complaint about the Council’s maintenance of a social housing property as this matter is not within our legal remit.
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London Borough of Barnet (25 000 726)
Statement Closed after initial enquiries Council tax 29-May-2025
Summary: We will not investigate Miss X’s complaint about the Council’s administration of her council tax in 2000. This is because this complaint was received outside the normal 12-month period for investigating complaints. There is no evidence to suggest that Miss X could not have complained to us sooner.
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Transport for London (25 000 971)
Statement Closed after initial enquiries Parking and other penalties 29-May-2025
Summary: We will not investigate Mr X’s complaint that he was unable to pay a penalty charge using the methods set out in the notice. This is because Transport for London has agreed to accept a lesser amount and Mr X has now paid. The case is therefore closed and it is unlikely we could achieve anything more for Mr X.
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City of Bradford Metropolitan District Council (25 001 065)
Statement Closed after initial enquiries Council tax 29-May-2025
Summary: We will not investigate this complaint about being refused a Care Leaver Exemption for council tax. This is because there is insufficient evidence of fault by the Council, and we could not achieve the outcome the complainant wants.
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Hertfordshire County Council (24 005 696)
Statement Upheld Special educational needs 29-May-2025
Summary: Mrs Y complained the Council failed in its duty to ensure that her son’s Education, Health and Care plan was reviewed in line with the statutory timescales. She also complains the Council did not ensure her son received the educational provision he was entitled to. Some of Mrs Y’s complaint is too old for us to consider. In the other parts of the complaint, we find fault and the Council has agreed to provide a symbolic remedy in recognition of a shortfall in D’s interim provision between May and September 2024.