Decision search
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Sandwell Metropolitan Borough Council (25 000 122)
Statement Closed after initial enquiries Charging 07-Sep-2025
Summary: We will not investigate Ms X and Ms Y’s complaint about an additional charge made for on-site services at their Council-run extra care housing. There is insufficient evidence of fault to warrant an investigation.
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Kirklees Metropolitan Borough Council (25 000 573)
Statement Upheld Assessment and care plan 07-Sep-2025
Summary: A care home, acting on behalf of the Council, acknowledged an initial oversight in having a bathing/showering plan in place for Mrs Y before the complaint came to this office. It verbally apologised to her daughter and took action to remedy the situation. There is no further remedy required from this office. There is no evidence to show the care home delayed seeking medical assistance for Mrs Y.
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London Borough of Havering (25 005 237)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about a ‘find your own’ housing payment. This is because there is not enough evidence of fault to warrant us investigating.
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London Borough of Barking & Dagenham (25 005 288)
Statement Closed after initial enquiries Parking and other penalties 07-Sep-2025
Summary: We will not investigate this complaint about a Penalty Charge Notice. It was reasonable for Miss X to submit a Witness Statement to the Traffic Enforcement Centre explaining she did not receive the notice.
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Royal Borough of Greenwich (25 005 295)
Statement Closed after initial enquiries Parking and other penalties 07-Sep-2025
Summary: We will not investigate this complaint about a penalty charge notice. This is because there is not enough evidence of fault by the Council to warrant investigation.
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Durham County Council (25 005 341)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about how the Council responded to a referral to its Welfare Rights Service. This is because it is unlikely we would find fault in the Council’s actions.
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North East Lincolnshire Council (25 005 473)
Statement Closed after initial enquiries Disabled facilities grants 07-Sep-2025
Summary: We will not investigate Mr X’s complaint that a contractor switched off his solar panels when carrying out works to his property and about the Council’s delay in responding to his complaint. This is because it is unlikely a further investigation by this office could add to the response already provided via the Council’s previous investigation of the matter.
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Coventry City Council (25 005 917)
Statement Closed after initial enquiries Allocations 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s decisions that he does not qualify to join its housing register. Part of the complaint is late without good enough reason to investigate it now. On the part that is not late, there is not enough evidence of fault justifying investigating.
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London Borough of Havering (25 006 743)
Statement Closed after initial enquiries Other 07-Sep-2025
Summary: We will not investigate this complaint about the Council’s decision to refuse Mr X’s application for a COVID-19 business Restart Grant. This is because the complaint is late and I have seen no good reasons to exercise our discretion to investigate it.
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London Borough of Waltham Forest (25 007 188)
Statement Closed after initial enquiries Enforcement 07-Sep-2025
Summary: We will not investigate this complaint about how the Council dealt with a breach of planning control. This is because we are unlikely to find fault.