Decision search
Your search has 55415 results
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Birmingham City Council (25 008 305)
Statement Upheld Housing benefit and council tax benefit 27-Jan-2026
Summary: We will not investigate this complaint about a housing benefit appeal delay because the matter has been remedied.
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Maidstone Borough Council (25 010 280)
Statement Closed after initial enquiries Homelessness 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his homelessness application because there is insufficient evidence of fault to justify our involvement.
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Statement Closed after initial enquiries Councillor conduct and standards 27-Jan-2026
Summary: We will not investigate this complaint about how the Council dealt with a complaint about the conduct of a councillor. This is because the complainant has not suffered significant injustice.
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North Yorkshire Council (25 010 886)
Statement Closed after initial enquiries Looked after children 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of safeguarding concerns about his grandchildren. There is not enough evidence of fault to justify us investigating. The law also prevents us from investigating anything that has or is being considered in court.
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Hertfordshire County Council (24 009 727)
Statement Upheld Other 27-Jan-2026
Summary: The Council was not at fault for how its adult social care service handled Mr X’s home visits, his financial assessment or his mother’s correspondence. It was, however, at fault for how it handled his direct payments and his mother’s complaints. It was also at fault for a delay in telling Mr X and his mother that Mr X had a new social worker, which caused them uncertainty. The Council has agreed to apologise.
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East Sussex County Council (24 013 713)
Statement Upheld Highway repair and maintenance 27-Jan-2026
Summary: The Council was at fault for the way it handled Mr X’s complaint about vegetation growing in the footpath outside his house. This caused Mr X frustration and delayed its removal. The Council has agreed to arrange for the vegetation to be removed.
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Wokingham Borough Council (24 017 575)
Statement Closed after initial enquiries Council tax 27-Jan-2026
Summary: We will not investigate this complaint about council tax banding and recovery action as it is unlikely we will find fault by the Council.
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Epping Forest District Council (24 019 700)
Statement Upheld Other 27-Jan-2026
Summary: Mrs X complained about the Council’s actions related to high hedges and trees in gardens close to hers. We found fault because the Council did not issue documentation about the required height of the trees creating the hedge when it should have done which meant Mrs X was not given appeal rights linked to this change. We also found fault because the Council did not properly respond to Mrs X’s complaints. These faults caused Mrs X avoidable distress, frustration and uncertainty. To remedy the injustice caused, the Council has agreed to apologise, make a payment to her, issue relevant documentation and issue guidance to officers.
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Welwyn Hatfield Borough Council (25 012 315)
Statement Closed after initial enquiries Council tax 27-Jan-2026
Summary: We will not investigate Mr X’s complaint about the Council’s handling of his council tax account. If he disputes his council tax liability, he has a right of appeal to a tribunal. Further investigation would not lead to a different outcome and any dispute about payments made by Mr X to his landlord is a private matter.
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Darlington Borough Council (25 012 316)
Statement Closed after initial enquiries Other 27-Jan-2026
Summary: We will not investigate this complaint about the Council not allowing Mr X a fair hearing about his rescue dogs. The law prevents us from investigating matters that have been considered in court.